Balteum Consultants Balteum Consultants Jobs in Kenya

Balteum Consultants Balteum Consultants Jobs in Kenya


Role Purpose

  • A Customer Service Attendant is a person who should have a friendly and engaging personality, is Comfortable working with members of the public.

  • He/she should have a confident manner. Among others , Must be helpful and polite, physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock.

  • He/she should have comprehensive understanding of the area of sales i.e. retail, Fast Moving Consumer Goods, etc. To add, he/she should be able to work as part of a sales team, she should have Knowledge of inventory techniques.

  • Lastly, he/she should be of a smart appearance and articulate.

    Responsibilities

    Customer service

  • Greet customers who enter the shop with a smile

  • Assist customers in locating the products and merchandize they need.

  • Assist customers in packing and cart wheeling of their merchandize up to the exit point or to the car park.

  • Assist customers in obtaining and paying off their bills at the counter.

  • Answering queries from customers.

  • Reporting discrepancies and problems to the supervisor.

  • Giving advice and guidance on product selection to customers.

  • Responsible dealing with customer complaints.

    Profit Maximisation

  • Monitor performance against plan, taking appropriate action to maximize sales and profit and reduce stockholding whilst increasing stock turn.

  • Identify new business opportunities to grow sales and profitability

  • Keeping up to date with special promotions and putting up displays.

  • Deliver cost effective supply solutions and achieve maximum full price sales and planned margin

    Range Building and Planning

  • Evaluate market and customer information together with historical data and forward trends to develop the department’s phased plans

  • Manage product trialing activity with the Buyer

  • Continuously monitor market activity, through regular competitor shop visits in the area.

  • Gathering market intelligence from a wide variety of sources and store visits

  • Agree and deliver promotional and marketing plans, optimizing sales and profit

    Inventory/Commitment Management

  • Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc.

  • Attaching price tags to merchandise on the shop floor.

  • Exploit use of ratio packs, identifying methods of replenishment which are
    more cost effective

  • Development of new stock/product packages

    Team Management

  • Ensure effective communication at all levels, to include communicating the
  • Company/shop/Departmental strategy in addition to operational priorities

  • Encourage an environment of open communication within the team and the building of effective cross functional relationships.

  • Adhere to self-discipline at all times.

  • Report any crisis to the supervisor.

    Health & Safety

  • Monitor and maintain compliance at all time with health and safety requirements

  • Observe cleanliness at all times of one self and the shop

  • Adhere to the duty roster

    Any Other

  • Provide assistance to shop managers and organizers.

  • Perform shop assistance duties in maintaining and running a shop.

  • Handle shop keys and deposit in a safekeeping locker.

  • Perform opening and closing of shop on time.

  • Managing transactions with customers using cash registers/POS

  • Scanning goods and ensuring pricing is accurate

  • Collecting payments whether in cash or credit when need be.

  • Any other duty given by the supervisor.

    Skills & Abilities

  • System skills

  • Merchandising

  • Communication skills

  • Problem solving

  • Creativity

    Qualifications

  • Certificate or diploma in any business related course

  • At least 2 years’ experience in sales.

  • Previously held shop attendant position in a service store is an added advantage.

  • Good communication and ‘people skills’
    Confidence, motivation and determination

  • The ability to work well on your own and also as part of a team

  • Good organizational and time management skills

  • Attention to detail

  • Good business sense and a professional manner

  • Must provide a certificate of good conduct
    Critical path management

    How to Apply

  • Qualified and Interested applicants should send their detailed CV, indicating their current and expected salaries to balteumconsultants@gmail.com not later than 5.pm 27th November, 2020. Only shortlisted candidates will be contacted.

  • “Our client embraces equal opportunity for all”

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