Balderasu Call Center Operator Jobs in Ethiopia
Balderasu Call Center Operator Jobs in Ethiopia
Job DescriptionYou will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant passenger service problems, and provide general information.
You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing transportation order online and over the phone
Call Center Agent Job Responsibilities and Duties:
Answer incoming calls and respond to customer’s existing transportation order
Management and resolve customer complaints
Identify and escalate issues to supervisors
Provide service information to passenger
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Complete call logs and reports
Other duties as assigned
Job Requirements
Call Center Center Qualifications and Skills
Diploma or degree in Journalism and communication , Marketing Management, Business Management, Economics, Hospitality or Hotel Management, receptionist ,Computer science and related
Proficient in relevant computer application
Marketing and sales experience
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately
How to Apply
Interested candidates who meet the required qualifications are invited to submit updated CV and cover letter explaining their motivation and why they are suited for the post .
Applications should be sent via email (info@hybriddesignsplc.com) with the subject line :(Position Name )(name of applicant )
We only accept applications sent via info@hybriddesignsplc.com
Female applicants are highly encouraged to apply
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