Avenue Healthcare Receptionist Jobs in Kenya


Avenue Healthcare Receptionist Jobs in Kenya;Manage the reception professionally at all times, ensuring visitors, patients, and clients are accorded timely, compassionate service. Oversee patient admission, registration, eligibility verification, benefits verification, and payer authorization processes to facilitate timely access to care while protecting patient identification and confidentiality.

Key Responsibilities

  • Welcome, register, and admit patients accurately in the HIS, verifying identity and preventing duplicate records.

  • Verify eligibility and benefits (limits, exclusions, co‑payments) before admission or planned services, and classify patient categories appropriately.

  • Identify services requiring preauthorization and submit complete, clinically supported requests on time.

  • Direct and transfer incoming telephone calls to respective departments.

  • Communicate payer decisions to clinicians and explain authorization requirements, co‑payments, and exclusions to patients empathetically.

  • Ensure client satisfaction through quality service, communication, feedback, escalation, and follow‑up.

  • Adhere to Avenue Healthcare corporate governance policies, including fraud prevention, detection, reporting, and audit implementation.

  • Maintain knowledge of, and compliance with, all Avenue Healthcare policies, procedures, and systems.

  • Perform any other duties assigned by the supervisor.

    Person Specification

  • Diploma or Bachelor’s
    degree in Healthcare Administration, Health Records & Information Management, Business Administration, or related discipline.

  • Minimum 2 years’ experience in a similar role, preferably in hospital front desk, medical claims, patient access, or authorization.

  • Computer literacy, including Microsoft Office and healthcare information systems.

  • Experience with medical insurers and/or government healthcare payors is an added advantage.

  • Ability to work under pressure while maintaining accuracy and confidentiality.

  • Strong interpersonal, teamwork, and communication skills.

  • Highly responsive, ethical, and responsible.

    How to Apply

    For more information and job application details, see; Avenue Healthcare Receptionist Jobs in Kenya

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