Avenue Healthcare Receptionist Jobs in Kenya

Avenue Healthcare Receptionist Jobs in Kenya; Manage the reception professionally at all times and ensure that all visitors, patients and clients are accorded timely, professional and compassionate service.

Key Responsibilities:

*Welcoming and assisting patients with Registration, completing necessary forms and
documentation, as well as ensuring that all information acquired is accurate and current.

*Processing admissions and clearing the patient on discharge.

*Communicating with insurance companies for pre authorization, and to verify coverage for services provided by the hospital.

*Ensuring that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit/ insurance clients.

*Ensure that all incoming telephone calls are directed or transferred to the respective departments/ offices.

*Ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, and demonstrate follow-up.

*Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.

*Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies,

procedures, and systems, especially policies pertaining to the provision of medical services and finance.

*Maintain patient privacy and confidentiality at all times.

*Any other duty as assigned by the supervisor.

Person Specification

*Diploma in Front Office/Business Administration/ Health Records, or its equivalent.

*2+ years’ experience in a similar role, preferably in a Hospital set-up

*Customer focus and results oriented

*Strong interpersonal skills, team playing abilities, and communication skills.

*Highly responsive, ethical and responsible

*Only shortlisted candidates will be contacted. Avenue Healthcare is an Equal Opportunity Employer.



How to Apply

For more information and job application details, see; Avenue Healthcare Receptionist Jobs in Kenya

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