Avenue Healthcare Receptionist Jobs in Kenya

Avenue Healthcare Receptionist Jobs in Kenya

Job Objective/Purpose

Manage the reception professionally at all times and that all visitors, patients and clients are accorded immediate service

Key Responsibilities

  • Maintaining proper patient / client records depending on the designated department / branch.

  • Ensure that all the procedures, systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit / insurance clients.

  • Ensure proper patient registration per the defined protocols

  • Ensure accurate billing and timely finalization of invoices

  • Ensure proper cash handling as per defined protocols

  • Ensure that all incoming telephone calls are directed/ transferred to the respective departments /offices.

  • Client satisfaction - ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement

  • Maintain patient privacy and confidentiality at all times.

  • Any other duty as assigned by the supervisor in line with the job description.

    Personal Specifications

  • Certificate in Business Management or a relevant business course

  • Minimum of 1 year experience

  • Organizational awareness and detail-oriented

  • Strong interpersonal and communication skills, teamwork and reliability

    How to Apply

    For more information and job application details, see; Avenue Healthcare Receptionist Jobs in Kenya

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