Avenue Healthcare Clinical Operations Manager Jobs in Kenya
Avenue Healthcare Clinical Operations Manager Jobs in Kenya; Provide strategic and operational leadership for the hospital's clinical services, and as a member of the SMT, ensure safe, high‑quality, efficient, and financially sustainable care. Translate hospital strategy into executable clinical operations plans, strengthen clinical governance, optimize service‑line performance (medical services, laboratory, pharmacy, radiology, consultants), and deliver excellent patient experience in line with hospital protocols and standards.
Key Responsibilities
People Management
Workforce planning: liaise with GM/HR on optimal staffing levels, reallocation per need, and efficient use of overtime and locums.
Engagement & development: hold regular staff engagement and monthly staff meetings with documented attendance; participate in recruitment, orientation, mentoring, coaching, and development of clinical staff.
Recognition & discipline: ensure deserving staff are recognized and disciplinary matters are managed appropriately, in liaison with HR.
Supervision & compliance: supervise all unit managers across Clinical and Allied and doctors, including Consultants, Pharmacy, Laboratory, and Radiology; maintain an up‑to‑date clinical staff register with valid practice licenses and CPD points; ensure clinical staff accurately perform assigned procedures (admission, discharge, drug administration, clinical observations, infection control, etc.); lead performance appraisals.
Clinical Operations
Governance & risk: lead clinical governance structures (Quality & Patient Safety committees, audit cycles, SOP compliance); close out Quality Improvement Projects and corrective actions; report medico‑legal issues to the CMO; own the clinical risk agenda including incident reporting, trend analysis, RCA facilitation, action tracking, and feedback/learning loops.
Service growth: expand the range of clinical services; recruit and retain specialists; lead admitting/consulting privileges; build and maintain a specialist engagement model through regular forums and an enabling environment.
Operational efficiency: ensure timely, appropriate investigation and treatment including smooth admission processes; coordinate multidisciplinary care and monitor turnaround
time; ensure equipment, services, and supplies are adequate and in good working condition; serve on the hospital crisis management committee per its terms of reference.
Financial Management
Lead development and execution of the Clinical Operations budget and plan aligned to hospital strategy.
Manage costs within budget and ensure timely, accurate billing of drugs and services through enforcement of exclusions, pre‑authorizations, proper documentation, and follow‑through with credit control.
Governance & Compliance
Ensure adequate knowledge of, and compliance with, all Avenue Healthcare policies, procedures, and systems, particularly those governing medical services.
Uphold corporate governance policies, including preventing, detecting, and reporting fraud or criminal activity, and implementing audit recommendations.
Person Specification
Postgraduate or Master’s degree in a relevant medical field.
Valid Kenya Medical Practitioners’ and Dentists Board (KMPDB) licence.
Valid certification in BLS, ACLS, or ATLS.
5+ years of medical experience, including at least 2+ years in clinical operations and management.
Customer‑focused and results‑oriented.
How to apply
For more information and job application details, see; Avenue Healthcare Clinical Operations Manager Jobs in Kenya
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