Auto Bucks Lenders Telesales / Call Center Officer Jobs in Nigeria

Auto Bucks Lenders Telesales / Call Center Officer Jobs in Nigeria



Your day-to-day Activities
  • Take responsibility for end-to-end process of tasks undertaken, ensuring own knowledge of all products and regulatory environment is understood and complied with.
  • Amend and maintain accurate company records to ensure legislative, customer and company requirements are met.
  • Maintain technical product knowledge to support team colleagues, provide cover, and achieve department objectives.
  • Answer incoming telephone enquiries across the full product range, respond to them and fully document how they were resolved, ensuring that all communications are handled accurately and adopting the most appropriate method of communication.
  • Retain relationships with advisers and other business areas.
  • Investigate and resolve complaints and queries, in line with the divisional and regulatory complaints procedures.
  • Identifying and addressing the cause of a customer complaint and remedying the underlying issue of the complaint, balancing the needs of the customer, the company and regulator.
  • Actively contribute to the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct and improve on own self development.

    Skills & Experience
  • Minimum of HND or B.Sc
  • Have already attained the Award in financial Administration or keen to work towards this qualification.
  • Diligent and conscientious in the accuracy of their work, excellent attention to
    detail.
  • Excellent Customer Service experience with a “Can Do”, proactive attitude.
  • Excellent written and verbal communication skills.
  • Ability to operate in a fast paced, dynamic environment and able to work under pressure.
  • Intermediate knowledge and experience of MS Office.

    How to Apply

    Interested and qualified candidates should send their Resumes to: hr@autobuckslenders.com and copy azacubeinfo@gmail.com using the Job Title as the subject of the mail.

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