Atomic Energy Council Front Desk Officer Jobs in Uganda

Atomic Energy Council Front Desk Officer Jobs in Uganda

Job purpose:

  • To represent Atomic Energy Council in dealing with customers through handling front facing duties including interacting with customers over the phone, in person, and/or via email.

  • A high level of professionalism must be maintained.

    Duties and Responsibilities:

  • Promote a good image of AEC through efficient Front Desk services.

  • Receive and direct visitors and clients to the people and offices they desire to see or go to.

  • Receive and manage telephone calls and/ or mails and provide required information or direct
    the calls and/or mails to the right receptacy.

  • Receive and disseminate correspondences, suggestions, messages and other information to
    the relevant offices.

  • Respond to enquiries that come in form of telephone queries and physical inquiries

  • Create and maintain a front desk log/record book of all visitors and clients by recording their relevant basic data.

  • Listen to client complaints or concerns and work to resolve their issues through the right

  • Communicate with clients about their experiences at Atomic Energy Council and submit periodic reports about the same.

  • Call clients to pick their licenses/permits/certificates of registration.

  • Identify and assess clients’ needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication with

  • Follow communication procedures, guidelines and policies

  • Maintain office security by following safety procedures and controlling access via the front

  • Maintain an up-to-date staff directory to assist in making immediate contact with them whenever needed internally or externally by visitors or clients as occasion may serve.

  • Maintain
    staff attendance register.

  • Operate and maintain a switchboard.

  • Maintain external telephone directory.

  • Perform any other duties as may be assigned from time to time.

    Person specifications:

    (Age, Academic qualifications, Skills and Work experience)

  • Age: 25-35yrs

    Academic qualifications:

  • A minimum of a Diploma in Office Administration, International Relations & Diplomacy, Hospitality Management, Marketing, Public Relations or any other related field from a recognized university.

  • A bachelor’s degree (honors) with second class upper and above in the same field will be an added advantage.

    Other skills:

  • Proven customer service experience

  • Very good telephone etiquette

  • Excellent and effective communication skills (verbal and non-verbal)

  • Confident, articulate, cordial with pleasant personality

  • Conflict resolution capabilities

  • Positive Attitude

  • Ethical

  • Attention to Detail

  • Ability to multi-task and prioritize accordingly

  • Ability to manage time effectively

  • Computer literacy in different programs

    Work Experience:

  • At least two (02) years of experience in customer service management, desk office management, Hospitality Management, Public Relations or a related field with a reputable organization.

    How to Apply

    For more information and job application details, see; Atomic Energy Council Front Desk Officer Jobs in Uganda

    Find jobs in Uganda.Jobs - Uganda jobs. Search our career portal & find the latest Ugandan job positions, career opportunities & jobs in Uganda.

    Jobs in Uganda - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Uganda.

    Find your dream job from 1000s of vacancies in Uganda posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.