Atomic Energy Council Front Desk Officer Jobs in Uganda
Atomic Energy Council Front Desk Officer Jobs in Uganda
Job purpose:To represent Atomic Energy Council in dealing with customers through handling front facing duties including interacting with customers over the phone, in person, and/or via email.
A high level of professionalism must be maintained.
Duties and Responsibilities:
Promote a good image of AEC through efficient Front Desk services.
Receive and direct visitors and clients to the people and offices they desire to see or go to.
Receive and manage telephone calls and/ or mails and provide required information or direct
the calls and/or mails to the right receptacy.
Receive and disseminate correspondences, suggestions, messages and other information to
the relevant offices.
Respond to enquiries that come in form of telephone queries and physical inquiries
courteously.
Create and maintain a front desk log/record book of all visitors and clients by recording their relevant basic data.
Listen to client complaints or concerns and work to resolve their issues through the right
channels.
Communicate with clients about their experiences at Atomic Energy Council and submit periodic reports about the same.
Call clients to pick their licenses/permits/certificates of registration.
Identify and assess clients’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication with
clients.
Follow communication procedures, guidelines and policies
Maintain office security by following safety procedures and controlling access via the front
desk.
Maintain an up-to-date staff directory to assist in making immediate contact with them whenever needed internally or externally by visitors or clients as occasion may serve.
Maintain
staff attendance register.
Operate and maintain a switchboard.
Maintain external telephone directory.
Perform any other duties as may be assigned from time to time.
Person specifications:
(Age, Academic qualifications, Skills and Work experience)
Age: 25-35yrs
Academic qualifications:
A minimum of a Diploma in Office Administration, International Relations & Diplomacy, Hospitality Management, Marketing, Public Relations or any other related field from a recognized university.
A bachelor’s degree (honors) with second class upper and above in the same field will be an added advantage.
Other skills:
Proven customer service experience
Very good telephone etiquette
Excellent and effective communication skills (verbal and non-verbal)
Confident, articulate, cordial with pleasant personality
Conflict resolution capabilities
Positive Attitude
Ethical
Attention to Detail
Ability to multi-task and prioritize accordingly
Ability to manage time effectively
Computer literacy in different programs
Work Experience:
At least two (02) years of experience in customer service management, desk office management, Hospitality Management, Public Relations or a related field with a reputable organization.
How to Apply
For more information and job application details, see; Atomic Energy Council Front Desk Officer Jobs in Uganda
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