Asset & Resource Management Holding Company Customer Experience Executive Jobs in Nigeria

Asset & Resource Management Holding Company Customer Experience Executive Jobs in Nigeria


Job Description(s)

  • Resolve customer complaints and enquiries, organize and coordinate office operations and procedures in order to ensure organizational effectiveness and efficiency.

    Duties and Responsibilities

  • Resolve Customer / Channel Partner complaint in a timely manner.

  • Achieve a high percentage (80%) of First Call Resolution.

  • Ability to accomplish issuance of policies and resolution of customer and intermediary queries.

  • Promote the organization’s products and services.

  • Take full accountability for dealing with relevant customer complaints, queries and request from start to the end of the process on CRM.

  • Quality and timely processing of client queries, complaints and policy related issues.

  • Prompt processing of complaint received from customer (100%)

  • Contribution to business process improvement including the Company’s systems infrastructure.

  • Preparation of weekly reports entailing daily activities and also generating the Key Risk Indicators Report on monthly basis.

  • Complaint MIS and Dashboard collation and analysis.

  • Attend to walk in Customers and provide resolution at branch level.

  • Follow up with customers, sales and HO for resolutions in case of escalated cases.

  • Ensure that professional and courteous service is provided to intermediaries and customers.

    Key Performance Indicators:

  • Processing Accuracy for Requests received from customers both internal and External.

  • Processing TAT maintained for Applications & Service Request received within Cut off.

    Requirements

    Education:

  • A degree in the Social Sciences or Humanities.

    Experience:

  • Minimum of 3 years' experience in Customer Services or Operations in a financial sector.

  • Industry experience would be of added advantage.

    Key Competencies and Skills:

  • Customer Handling skills.

  • Ability to communicate and coordinate effectively as per business requirement.

  • Ability to develop, implement and maintain agreed management information and quality controls.

  • Data analytical skills.

  • Proficiency in using databases and office management software including MS Word and Excel.

  • Ability to differentiate between various kinds of documents and follow appropriate processes.

  • Ability to compile and generate daily/weekly/monthly BCX reports.

    How to Apply

  • For more information and job application details, see; Asset & Resource Management Holding Company Customer Experience Executive Jobs in Nigeria


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