Ascentech Services Limited Customer Care Service Executive Jobs in Nigeria

Job Description

First line interaction with customers

Ensure customer queries / requests/ concerns are attended, documented and reported to management

Follow-up with relevant department should in case there is any delay, escalate at deviations

Connect with customers and maintain cordial relations in the interest of the business

Responsible for Stock and Cash Management at the shop

Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised

Ensure efficient operations at shop by coordinating remedies of issues affecting operations

Ensure Customer Service attitude is exemplified by actions and initiatives

Motivate contribution from colleagues to ensure Customer Delight

Adopt standards for business activities/processes and ensure adherence

Ensure Daily Operational Reports are prepared and submitted in time

Share improvisations with management which can be replicated at all locations/ processes.

Job Requirements

Candidates should possess a Bachelor's degree.

Desired Experience 2 to 3 years in a similar profile.

Essential Attributes:

Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST

Desired Attributes:

Relevant Industry

Experience, Been on the front end handling customers and team.

Should have Planning and organizing skills proven achiever, Should have sharp business acumen.

How to Apply

Interested and qualified candidates should send their CV to:

cv@ascentech.com.ng using the "Job Title" as the subject of the mail.

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