Aquantuo LLC E-Commerce Customer Service Executive Jobs in Uganda

Aquantuo LLC E-Commerce Customer Service Executive Jobs in Uganda

Job Overview:

We are seeking a dynamic and customer-centric individual to join our E-commerce Operations. The ideal candidate should possess excellent communication skills, an understanding of the shipping industry, eCommerce, sales, marketing, and be computer-savvy. This role involves responding to client inquiries through various channels, providing real-time updates, coordinating shipping processes, and ensuring an exceptional customer experience.

Responsibilities:

• Respond promptly to emails, phone calls, WhatsApp messages, social media engagements, and live chat messages in real time or within 15 minutes.

• Provide exceptional customer service both online, over the phone, and in person.

• Ensure real-time status updates of all client requests across all service areas.

• Coordinate with other departments to purchase, update, process, ship, clear, and deliver packages.

• Collaborate with sales/marketing team to convert prospects into satisfied users.

• Coordinate and create all necessary shipping / logistics documents while adhering to industry guidelines as and when necessitated.

• Familiarity with shipping and logistics industry operations, including pick-ups, drop-offs, Bill of Lading, Commercial Invoice, etc.

• Comfortably use computers, mobile devices, and Microsoft Office applications.

• Ability to examine online stores and successfully complete purchase requests.

• Assist users in navigating our platform (website and apps) remotely over the phone or in person.

• Quickly learn new programs and processes to support users effectively.

Qualifications:

• Bachelor’s degree

• Call center experience is essential but not a must.

• 1 year of experience in a customer interacting role.

• Excellent communication skills, both written and verbal.

• Understanding of the shipping industry, eCommerce.

• Computer-savvy with proficiency in Microsoft Office applications.

• Ability to provide exceptional customer service in various settings.

• Quick learner with a proactive approach to problem-solving.

How to Apply

Please send your CV and academic documents to careers@aquantuo.com

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