APA Life Assurance Customer Experience Officer Jobs in Kenya

APA Life Assurance Customer Experience Officer Jobs in Kenya

Job Description

  • This role is responsible for delivering exceptional service to clients by handling all service queries received via walk in clients, email and telephone.

    Key Primary Responsibilities

  • Deal directly with customers by telephone, electronically and face to face to handle all service and product enquiries to conclusion in a bid to have first call resolution at all times;

  • Communicate and coordinate with internal departments to get solutions for client queries that may lie in their domain;

  • Assisting in sales to clients who make queries through telephone, email or face to face;

  • Organize work flow to meet customer time frame. Process orders, forms, applications and request.

    Academic Qualifications

  • Bachelor's degree in Marketing or any Business related field.

    Job Skills and Requirements

  • Interpersonal skills.

  • Communication skills.

  • Listening skills.

  • Problem analysis / solving skills.

  • Attention to detail and accuracy.

  • Knowledge of product.

  • Time management skills.

  • Adaptability, initiative and stress tolerance.

    Professional Qualifications



  • At least 1-year relevant work experience.

    How to Apply

  • For more information and job application details, see; APA Life Assurance Customer Experience Officer Jobs in Kenya

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