APA Life Assurance Company Ltd Senior Claims Officer Jobs in Kenya
Key Primary Responsibilities
Providing advice on making a claim and the processes involved.
Processing new insurance claims notifications.
Collecting accurate information and documents to proceed with a claim.
Analyzing a claim made by a policymaker.
Contacting service providers, a network of approved professionals and arranging for them to make repairs on the policyholder's property.
Monitoring the progress of a claim.
Investigating potentially fraudulent claims.
Identifying reasons why full payment may not be made.
Ensuring fair settlement of a valid claim.
Building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals.
Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines.
Handling any complaints associated with a claim.
Initiating legal recovery of monies paid out.
Maintaining good broker relations.
Keeping cost at a bare minimum.
Adhering to legal requirements, industry regulations and customer quality standards set by the company.
Ensuring premiums are settled prior to claim processing.
Liaising with the underwriting department for policy terms and endorsements.
Advising on loss making/non-performing brokers.
Ensuring that all enquiries by clients and or stakeholders are responded to promptly and appropriately.
Ensuring that discharge vouchers are dispatched and settled as per the guidelines.
Ensuring that records
in respect of claims processed are available and maintained correctly for effectiveness in responding to policyholders’ queries.
Regular briefing to the departmental manager and making consultations.
Entering claims data to the system.
Assisting and train new staff on work procedures and company policies to ensure effective client service.
Participating in and contributing in meetings, discussions and consultations with other team members to ensure that all hindrances to job performance are addressed in good time.
Academic Qualifications
Bachelor’s degree in relevant field.
Job Skills and Requirements
Team Player.
Negotiation Skills.
Interpersonal Skills.
Interpersonal and Communication skills.
Integrity.
Professional Qualifications
ACII/AIIK.
Experience
At least 4 years relevant experience in Insurance.
How to apply
For more information and job application details, see; APA Life Assurance Company Ltd Senior Claims Officer Jobs in Kenya
Find daily jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to 3 Best Africa Jobs.
