Amref Health Africa Assistant – Information Systems Jobs in Kenya

Amref Health Africa Assistant – Information Systems Jobs in Kenya

Job Purpose

The Assistant – Information Systems will support the CRM users, do second line user support and implement user requirements as per the designs approved by the Head of Business Systems. The job holder will also implement reports and dashboards on the corporate business intelligence platform as per the corporate requirements of the various user groups.

The Assistant – Information Systems shall test and deploy the required features in accordance to the laid-out procedures as well as improve and add new features in the CRM as per approved change requests.

Primary Responsibilities

Requirements Gathering (15%)

Engage users in understanding their needs for the CRM and Qlik.

Assist the Head of Business Systems in analysis and user design.

Work with the Head of Business Systems to consolidate the requirements and develop them into a software design.

Software Development (30%)

Develop CRM patches as per the approved design review.

Develop new software features as per the requirements document.

Software Testing (10%)

Write and implement test scripts of software developed in consultation with the software owners and the Head of Business Systems.

Do reworks on bugs and errors that may emanate from the software testing process.

Work with software vendors in testing and doing reworks for the CRM.

Conduct user acceptance tests with users.

User Support (15%)

Support users on issues that are raised on service desk.

Conduct periodic checks with users on their experience with the CRM.

Support users in usage of the CRM, both corporate and user-specific software.

Systems Maintenance (15%)

Ensure all software under the Business Systems unit are well updated and patched.

Do patches of software for preventive, adaptive or corrective purposes.

Dashboards and Reports Development (15%)

Develop

dashboards and reports from Qlik as per user requirements.

Update dashboards on the consolidated corporate reporting platform.

Required Qualifications

Education and Professional Qualifications

Bachelor’s degree in Information Technology,

Computer Science or other relevant fields, with focus on Software Development an added advantage

Knowledge of SQL Server management.

Knowledge of HTML, JavaScript, PHP, Python and other relevant web design coding languages

Extensive knowledge of CSS and JS methods for highly responsive web applications

Knowledge in use of business intelligence platforms

Required Qualifications and Experience

1-3 years of relevant experience supporting CRM activities and users

Experience in implementation of projects using agile methodology

Ability to interpret systems designs

Experience in communicating with users, other technical teams and management to collect requirements, identify tasks, provide estimates and meet production deadlines

Proven experience in Domain-driven design architecture.

Experience with mission critical, 24x7 systems

Proven experience in software development using Microsoft C# MVC, fluent API

Experience working in an Agile Environment

In-depth experience with relational databases

Skills and Competencies

Knowledge in agile programming methodology

Good communication skills

A team player

Knowledge in software engineering methodologies

Knowledge in object-oriented programming

Knowledge in PowerApps/Power Automate development

Knowledge in Qlik dashboards development

How to Apply

For more information and job application details, see; Amref Health Africa Assistant – Information Systems Jobs in Kenya

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