Altron Bytes Systems Integration Support Technicians Jobs in South Africa

Altron Bytes Systems Integration Support Technicians Jobs in South Africa

Job Description

  • Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face remotely or onsite with accuracy and efficiency.


    Customer Relationship Management

    • Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.

    • First time fix rate and recall rate under the stipulated requirements.

    • Maintain customer relationship.

    Internal Processes

    • Be productive based on the calls allocated to them.

    • Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).

    • Complete administration within time frames as per policies.

    • Action and close new calls within customer Service Level and Mean Time to Respond / Mean Time to Complete.

    • Technical support, Hardware maintenance, trouble shooting in an end-user computing environment as well as Remote Event Support on Client Specified Platforms.

    Human Capital

    • Ensure that all policies and procedures are followed according to the company requirement

    Job Requirements: Technical Qualifications, Skills and Experience

    • A + and N or Relevant IT Qualification.

    • Troubleshooting and categorising issues remotely to determine if it is software or hardware related and resolving software issues remotely where possible.

    • Strong knowledge in troubleshooting and configuring of Windows 10 and Microsoft Office products


  • National Certificate Level 4 (N4) / Grade 12: Grade 12 (Required)


  • English.

    How to Apply

  • For more information and job application details, see; Altron Bytes Systems Integration Support Technicians Jobs in South Africa

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