Altron Bytes Systems Integration Senior Operations and Business Support Systems Architect Jobs in South Africa

Altron Bytes Systems Integration Senior Operations and Business Support Systems Architect Jobs in South Africa

Job Purpose

  • To provide new subscription based Platform as a Service to enterprise customers with strong focus on Software-defined Networking, voice, Internet, mobile and safe city solutions. We are in the process of consolidating and integrating multiple disparate and decentralised OSS & BSS systems, into a modern automated and centralised platform by applying systems best-practices via streamlining process and data flow.

  • We are looking for an experienced hands-on OSS/BSS software platform architect to review and analyse our current framework and lead our OSS/BSS re-design and systems integration project. This person will manage the exiting OSS/BSS systems, design, develop & deliver the new OSS/BSS integration best-practices, and oversee the adoption of all relevant stakeholders and users

    Main Responsibilities:

  • Lead business and technology solution architecture and design for Telecom Business Support System (BSS) i.e. CRM, Billing & Subscription management, Order Management, Inventory Management, Enterprise Product Catalogue, Configure-Price-Quote, and support.

  • Lead business and technology solution architecture and design for Telecom Operational Support System (OSS) i.e. Service Provisioning and Activation, NMS and Service Assurance, Customer Service Management, Resource Inventory and usage

  • Leverage telecoms experience with relevant Dynamics 365 and Astea platform knowledge to develop an optimal solution and leverage/ exploiting API integration and automation.

  • Actively participate in the requirements analysis, process definition, solution architect & design and development, reviews (internal & external) and presentation

  • Act as liaison and representative of OSS/BSS system specialist and liaise with internal business and technology stakeholders for business process and requirements, to ensure that the solution meets the defined needs of the business objectives.

    Stakeholder / customer management

  • Engage with all internal stakeholders on their requirements and manage their expectations on the current OSS/BSS systems.

  • Facilitate workshops with stakeholders, provide leadership to determine and define the appropriate Solution Architecture and Design

  • Lead, Consult and communicate with Business units in the evolution of business/knowledge processes and supporting infrastructures

  • Resolve application issues and system queries in a timeous manner, whilst keeping internal customers informed.

  • Engage with all areas of the business and OPCOs to design & implement the new evolution of our OSS/BSS system.

    Product architecture and lifecycle management

  • Work with the Product Development Manager to understand the overall products and services environment, all related systems and producing the most appropriate architecture.

  • Maintain and expand the OSS/BSS product platform as directed by the business strategy and future requirements for customer e-commerce and self-service portal.

  • Lead the design & implementation of the new fully automate and integrated OSS/BSS platform to support current and new products and services.

  • Provide key IT direction
    for Business capabilities and processes.

    Overall responsibility for OSS/BSS platforms quality and performance

  • Provide an acceptable level of product platform support services to the internal customer base.

  • Provide an acceptable level of system availability and performance levels to the business.

    Reporting & Administration

  • Produce various operational performance and project progress reports at regular intervals.

  • Work with the Product Development Manager on development budget requirements.

    Team management

  • Manage engagements with the various OPCOs systems shareholders and team members.

  • Continue improving internal processes and ensure employees work as a cohesive unit.

    Customer Consultancy Services

  • Provide customer consultancy services pertaining to the OSS/BSS domain.


  • Provide and approve training material for existing and new systems.

    Educational Qualifications:

  • A formal IT or relevant business qualification is required.

  • Must be Subject Matter Expert in OSS and BSS domain.

  • IT network services training and extensive knowledge of the below products and services:

  • SD-WAN, Internet, Cloud PBX, Voice, PTToC, DMR, eLTE, LAN, Wireless, Last-mile, Layer 2, Layer 3, MPLS, Public Cloud, NNOC, NMS and managed services.

    Professional Qualifications

  • CCNA/CCIP R&S, HCNA/HCIP R&S or DATACOM (desirable).

  • Strong understanding of Microsoft Dynamics 365 suite, Astea and other OSS/BSS products suite will be an added advantage.

  • Exposure and knowledge on eTOM, TAM and SID models specifically around Customer and Product domain.

  • A sound understanding of ICT industry practices and frameworks (SDN, MEF, TMForum etc).

    Years of Experience

  • Minimum of 7+ years of hands on experience on telecom wireline, wireless, mobile, last-mile and voice industry with minimum of 5+ years of experience in end-to-end OSS/BSS solution consulting, architecture and design.

  • Proven implementation experience with at least 2 large OSS/BSS rollouts in Telecom Wireline, Wireless, Mobile, Voice or SDN industry.

  • Understanding of OSS data and data protection.

  • Data Architecture, Business Intelligence and Data Warehousing, supporting both evaluation and logical design.

  • Business architecture experience, translating business demand into service areas aiding technical design.

  • Management of Information and Reporting across multiple domains; Finance, Sales, Customers, Products, Operations would be advantageous.

    How to Apply

  • For more information and job application details, see; Altron Bytes Systems Integration Senior Operations and Business Support Systems Architect Jobs in South Africa

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