Alternate Doors Receptionist/Sales & Marketing Jobs in Kenya
Alternate Doors Receptionist/Sales & Marketing Jobs in Kenya
Job Summary Our client is a guest house currently recruiting a receptionist.
The responsibility include greet and welcome customers with a positive, helpful attitude, assisting customers in finding their way around the facility, answering phones in a professional manner, and routing calls as necessary, performing adhoc administrative duties and Provide excellent customer service to the customers
Sales and Marketing responsibilities include:- implementing the marketing strategy and plan, other operational activities related to sales and marketing.
Responsibilities
Greet, register, and assign rooms to guests
Assist in bookings and reservations
Attend to all routes of room bookings, such as online, phone, and in person.
Maintain orderliness and cleanliness at the front area
Answer telephonic and in person queries related to the hotel services and resolved any issues
Process guests’ check ins and outs
Prepare and Generate bills for payment
Manage the mini shop
Ensure pricing is accurate
Collect payments whether in cash, credit cards, bank deposits and Mobile banking or any other acceptable mode of payment.
Issue receipts
Resolve customer complaints, guide them and provide relevant information
Track transactions on bank statements and report any discrepancies
Reconcile Mobile banking and PDQ machine transactions on a daily basis
Maintain petty cash for the facility
Receiving office inventory items and ensuring that the received items are up to the required standard and quality;
Compile
and submit periodic reports;
Function in accordance with established standards, procedures and policies
Perform filing and record keeping tasks
Develop new relationships with global and local tour agents.
Maintain databases for all clients and agents
Contribute to formulating and executing an annual Marketing Plan.
Research and develop marketing opportunities, identifying market trends and suggesting system improvements to achieve the companys marketing goals.
Submit monthly Sales & Marketing Reports Customer Management.
Manage/oversee & update content for the companys social media accounts
Create social media content calendar, flyers, email newsletters, e-signatures with digital marketing team.
Work with 3rd Parties to ensure that Website is compliant with SEO and ensure that Digital Marketing platform content is approved.
Conduct rate comparisons with other properties and prepare & issue Agent Contracts
Research & summarize market data to draft reports and provide weekly updates & targets.
Basic understanding of Financial P&Ls.
How to Apply
Please send your CV to
jobs@alternatedoors.co.ke
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