Alternate Doors Job Opportunities in Kenya

Alternate Doors Service Desk Analyst Job Opportunities in Kenya


Responsibilities

  • Receive incidents and service requests through phone, email or any other medium and log them as tickets in the Incident Management System (Lan Support).
  • To assign the priority to the tickets based on Urgency and Impact of the issue
  • Communicate with clients and follow-up on all open and pending tickets. Log issues and escalate tickets to various technical personnel.
  • Maintain a very high level of Lan Support Accuracy in terms of call creation and closure.
  • Understand the Service level Agreement and execute accordingly in order to Meet or exceed the set Service Level Agreement (SLA) KPIs of Contract Clients
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Transfer (route) incidents to relevant 2nd level of support in order to ensure consistent and timely resolution.
  • Provide technical communication to users about quick fixes and products
  • Close incidents once resolved in agreement with applicable procedures and validation with end users.
  • Ensure that the Users agree with the resolution provided addresses their needs prior to incident closure and that the terms and conditions are agreed upon
  • Ensure Service Desk maintains a high standard of customer service
  • Ensure daily and weekly reports are forwarded to the Service Analyst.
  • Perform any other duty as assigned by the management.

    Qualifications

  • Bachelor’s degree
  • Diploma an added advantage.
  • At least 1 year(s) of working experience in similar capacity in the IT industry.
  • Excellent communication and interpersonal skills.
  • Ability to understand and explain many different technologies and to communicate technical concepts in non-technical terms.
  • Demonstrated ability to work collaboratively as part of a team.
  • Strong experience with PC based communications and analysis including Internet, E-mail, MS Office
  • Must exhibit a high degree of professionalism
  • Ability to respond effectively to the most sensitive inquiries or complaints.
  • Genuine interest in technology and software and a desire to continue to learn.
  • Ability to prioritize and work independently.
  • Ability to multitask

    How to Apply

    Interested and qualified candidates should apply online by 20th October, 2017

    For more information and job application details, see; Alternate Doors Service Desk Analyst Job Opportunities in Kenya




    Alternate Doors Data Center Technicians Job Opportunities in Kenya

    Responsibilities

  • Ensure Data Center operation success through Environment, network, server, and infrastructure monitoring and troubleshooting.
  • Serve as first point of contact for customers needing assistance or turning up new services.
  • Install network gear, servers, and cabling to meet customer and company needs.
  • Act as first line of defense for data center crisis including natural disasters, fires and power failures.
  • Control access to data center and keep a log of all people entering the data center
  • Manage the receiving of data center deliveries and shipments.
  • To carry out preventative maintenance of data center equipment and devices with assistance of contracted vendors
  • Analyze servers and network systems to identify and initiate repair of firmware issues
  • Evaluate cooling systems to ensure they are operational and can meet equipment temperature conditions.

    Requirements

  • University Degree in computer science or related field.
  • Certifications from recognized IT companies such as Cisco, Microsoft and HP.
  • ITIL Certification is an added advantage.
  • Ability to operate and maintain servers, switches, routers, monitors, and other specialized equipment
  • Ability to explain complex technical processes
    in simple language for general company staff
  • Skilled in conducting tests to identify and fix faults in a computer/network system.
  • 1 to 2 years’ experience in a similar role will be added advantage.

    How to Apply

    Interested and qualified candidates should apply online by 20th October, 2017

    For more information and job application details, see; Alternate Doors Data Center Technicians Job Opportunities in Kenya




    Alternate Doors Receptionist Job Opportunities in Kenya

    Responsibilities

  • Performs secretarial tasks including but not limited to producing letters, reports, memorandums, etc. via the computer; makes photocopies, files, distributes mail, taking minutes etc.
  • Communicates in a positive and effective manner with staff, co-workers, customers and visitors
  • Answers telephone communications from customers, suppliers etc. in a courteous and professional manner, takes messages
  • Works in tandem with the warehouse and sales team, receiving and forwarding calls, requests, quotes, LPOs etc.
  • Perform other work related tasks as required
  • Receives and welcomes Visitors
  • Booking and confirms appointments for the MD and other managers

    Requirements

  • A Diploma in a relevant field from a good institution and 3+ years’ experience in a similar position
  • Advanced Knowledge in MS Excel, Word, Visio, Outlook, PowerPoint, Access and Adobe products
  • Excellent writing skills and command of the English language
  • Fast, efficient and accurate in all correspondence with customers, suppliers etc.
  • Any prior knowledge of the automotive industry and government/private tenders will also be useful
  • Knowledge of social media (including Facebook, twitter etc), Google Adwords, Mailchimp, SEO & SEM is a big plus
  • Must have worked in a busy office environment

    How to Apply

    Interested and qualified candidates should apply online by 20th October, 2017

    For more information and job application details, see; Alternate Doors Receptionist Job Opportunities in Kenya




    Alternate Doors Accounts Assistant Job Opportunities in Kenya

    Responsibilities

  • Preparation and reconciliation of accounts receivables
  • Updating loan statements
  • Posting of journal entries and filing of accounts documents
  • Generation of customer statements (local )
  • Posting of receipts of both local and export statements.
  • Reconciliation local customers accounts
  • Reconciliation of debtors/ creditors/ bank transactions
  • Sales tax/ VAT reconciliation and filing of VAT returns
  • Maintenance of cashbook and entries’ posting to general ledger
  • Updating export and local customer payments
  • Ensuring compliance of standard procedures
  • Any other duties as assigned

    Qualifications

  • Degree in Finance.
  • Must have done CPA section 2 and above.
  • 1-2 years of Experience with extensive Experience.
  • Must be mature, result Oriented, keen to details and be able to commit themselves fully to the duties assigned.
  • Should posses excellent communication, organization and interpersonal skills.
  • Experience in manufacturing company will be an added advantage.
  • Must be 25 years and above.

    How to Apply

    Interested and qualified candidates should apply online by 20th October, 2017

    For more information and job application details, see; Alternate Doors Accounts Assistant Job Opportunities in Kenya

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