Alpha Mead Group Customer Experience Manager Jobs in Nigeria

Details

The Customer Experience Manager (CEM) bridges the gap between the customer and Alpha Mead brand.

He/she ensures that each touchpoint across the customer journey is engaging, efficient, and effective thereby increase customer satisfaction rates, customer loyalty, and gains more referrals from those loyal customers.

Responsibilities

Oversee the hiring, orienting, and training of an organization’s customer experience team

Define and implement standards/procedures for ensuring optimal customer experience

Conduct surveys to gather information on customer opinion of rendered services

Supervise the activities of customer experience team to ensure their interaction with customers reflect positively on the company

Liaise with the production and creative departments to ensure delivery of high quality products and services

Establish communication mediums through which customers can readily contact a company and vice versa

Oversee the restructuring of an organization into a customer-focused establishment

Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service

Prepare and manage annual budgets in achieving set objectives and goals

Conduct studies and research to discover new techniques necessary for improving customer experience

Organize training programs for customer experience representatives in order to update their job knowledge and enhance their skills

Oversee the merchandising of products in an outlet to ensure it entices purchase

Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience

operations

Attend seminars, workshops, and conferences to improve on existing job knowledge.

Requirements

B.Sc / HND in a relevant field

Minimum of 5 years experience in Customer Experience role, of which 3 should be a managerial position

Relevant certifications would be desirable

Very strong written and verbal communication skills

Analytical mindset and knowledge

Excellent presentation skills

Ability to oversee and manage multiple projects

How to Apply

For more information and job application details, see; Alpha Mead Group Customer Experience Manager Jobs in Nigeria

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