Alister Greene Consulting Lead, Customer Care Jobs in Nigeria

Alister Greene Consulting Lead, Customer Care Jobs in Nigeria

Duties & Responsibilities
  • Supervise a team of customer care officers to ensure excellent customer service is provided to digital banking clients.
  • Provide support and guidance to team members in resolving complex issues and handling customer complaints.
  • Develop and implement customer care policies, procedures, and standards to improve customer satisfaction and retention.
  • Monitor customer feedback and analyze data to identify trends, issues, and opportunities for improvement.
  • Collaborate with other departments, such as IT, marketing, or sales, to ensure seamless customer experience across all channels and touchpoints.
  • Lead training and development programs for customer care officers to enhance their skills and knowledge.
  • Manage customer care budgets, resources, and staffing levels to ensure operational efficiency and effectiveness.
  • Provide regular reports and updates to senior management on customer care performance, metrics, and initiatives.

    Qualifications & Experience
  • Minimum academic qualification of B.Sc or HND in English Language, Mass Communication or any other related field.
  • A minimum of 4 years of experience as a Lead, Customer Care in a Fintech organization, general operations or project management role.
  • Ability to manage a team and ensure that subordinates provide customers with appropriate information and services
  • Ability to initiate steps to resolve issues/problems affecting customer service timeously.
  • Comfortable in a fast-paced, demanding and analytical fintech environment.
  • Proven track
    record in sales, customer acquisition/retention, with a demonstrated ability to increase network expansion/volumes.
  • Creative communicator with an ability to work across multiple communications channels with experience of influencing others to drive results.
  • Advanced skills in MS office tools (e.g. Excel, Word ad Powerpoint).
  • Good knowledge of the CRM Software.

    How to Apply

    Interested and qualified candidates should send their Applications to: using the Job Title as the subject of the mail.

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