Alister Greene Consulting IT Officer - Abuja Jobs in Nigeria

Alister Greene Consulting IT Officer - Abuja Jobs in Nigeria

Duties & Responsibilities
  • Supervise and coordinate all PayGO reconciliation activities encompassing transactions, Sales team, administrative expenses payments, operations, etc.
  • Supervise the investigation and follow-up of all outstanding items on Agent reconciliation statements.
  • Ensure accurate and timely reconciliation of Agent banking transactions for all the bank accounts maintained by PayGO to ensure timely completion within the approved timelines.
  • In liaison with other stakeholders, improve the internal control environment at PayGO and Bank accounts and transactions.
  • Systematically liaise with the Business Development Team to ensure compliance of all required processes as far as Agent recruitment, onboarding, transactions, and maintenance are concerned.
  • Ensure effective follow ups and escalations, both internal and external, in resolving outstanding reconciliation items, process and system issues, as per agreed SLA / reconciliation matrix
  • Continuously improve team productivity to the standards prescribed.
  • Create sufficient back-ups for each process to eliminate key staff risk at any point of time.
  • Performs root-cause analysis of reconciliation errors and issues with clearly articulated mitigation plans.
  • Familiarize with Operational Risk, Money Laundering Prevention, Fraud and other policies and Procedures in line with the industry and regulation.
  • Ensure adherence to all SLAs and proper updating of all logs such as TAT, system downtime, errors, and exceptions log.
  • Provide training, guidance, and direction to direct reports to ensure work is performed in an efficient, timely, and knowledgeable manner.
  • Develop and implement Standard Operational Processes and Procedures around all operational areas.
  • Ensure resource utilization tracking for proper personnel costs management for the organization.
  • Be the responsible officer for all operational excellence.
  • Drive continuous service improvement and operational standards e.g. Info security awareness, etc.

    Qualification & Experience
  • Bachelor's Degree in Accounting, Finance, Business Administration, or any related field is required. A master's degree in a related field would be an added advantage.
  • A minimum of 4 years of work experience in a similar role in a financial institution is required. Experience in reconciling accounts, supervising a team, and resolving reconciliation issues is essential.
  • Must deeply understand digital banking operations, settlement systems, reconciliation processes, and internal controls.
  • Knowledge of operational risk management, money laundering prevention, fraud prevention, and regulatory compliance is also required.
  • Must have experience working with payment and settlement systems such as RTGS, ACH, SWIFT, and other relevant systems.
  • Good understanding of treasury operations, including cash management, liquidity management, and FX operations.
  • Good understanding of accounting principles and standards such as GAAP, IFRS, and other relevant standards.
  • Must have experience managing a team and possess strong people management skills. They must be able to motivate, coach, and mentor team members to achieve set goals and objectives.
  • Must have a good understanding of information security and data privacy regulations, including GDPR, CCPA, and other relevant
  • Must have experience with process improvement and possess a continuous improvement mindset.
  • They must be able to identify and implement process improvements to optimize resources and enhance customer experience.
  • Strong organizational and time management skills to prioritize tasks effectively, meet deadlines, and manage multiple tasks simultaneously.
  • Professional certification in Accounting, Finance, Risk Management, or related fields would be an added advantage. Examples of relevant certifications include ACCA, CIMA, CPA, and CIA.

    Duties & Responsibilities

    Your main duties will be to solve staff IT problems and to provide advice and guidance on installing and configuring PCs and application software. Hours of work will usually be Monday - Friday with an occasional requirement to attend during a weekend for commercial events.
    Provide support to users including computer maintenance, training, and advice.
    Assist staff with computer usage and troubleshooting
    Become involved in projects both with the IT Manager and independently
    Deal with malware and clean up suspected virus infections
    Maintain information on access control systems
    Become involved in the basic management and maintenance of windows and Linux servers using existing tools and scripts
    Develop and implement standard operational processes and procedures around all operational areas.
    Drive continuous service improvement and operational standards e.g. Info security awareness, etc.
    Qualification & Experience

    Minimum academic qualification of B.Sc or HND degree in Computer Science or a related field
    A minimum of 2 years of experience in IT Support officer role
    Experience in resolving IT issues
    Strong analytical and problem-solving skills, with the ability to use data to inform technology strategies and solutions
    Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders
    In depth knowledge of Windows 10, Polycom, Cisco WebEx, Mac OS, Microsoft Office 365 etc

    How to Apply

    Interested and qualified candidates should send their Applications to: using the Job Title as the subject of the mail.

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