Alister Greene Consulting Customer Care Officer Jobs in Nigeria

Alister Greene Consulting Customer Care Officer Jobs in Nigeria

Duties & Responsibilities
  • Respond to customer inquiries and resolve complaints through various channels, such as phone, email, and social media
  • Provide information to customers about the organization's products and services, including features, benefits, and fees
  • Assist customers with digital banking transactions, such as mobile app and online banking account setup, password reset, and transaction disputes
  • Educate customers on how to use digital banking services and troubleshoot any issues that may arise during usage
  • Maintain accurate records of customer interactions and transactions, including complaints, feedback, and compliments
  • Collaborate with other departments, such as operations and IT, to ensure seamless customer service and efficient resolution of customer issues
  • Stay up-to-date with the latest digital banking products and services, industry trends, and best practices to provide effective customer support
  • Identify opportunities to enhance the customer experience and make recommendations to management for improvements.

    Qualification & Experience
  • Minimum academic qualification of BSc. or HND in English Language, Mass Communication or any other related field
  • A minimum of 2 years of experience in as a Customer Care Officer in a Fintech environment
  • Sound knowledge of customer service practices
  • Skilled at de-escalation and conflict management
  • Excellent communication and interpersonal
    skills, with the ability to build strong relationships with internal and external stakeholders
  • A high level of patience and understanding of customer needs
  • Knowledge of Sales and Marketing is an added advantage

    How to Apply

    Interested and qualified candidates should send their Applications to: using the Job Title as the subject of the mail.

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