Aldelia Grievance Coordinator – Maternity Cover Jobs in Uganda

Aldelia Grievance Coordinator – Maternity Cover Jobs in Uganda

About this offer

• Lead communication of the grievance handling / management system to build knowledge, competence, and confidence in the system; and enable effective use of the system by the Company, its contractors and other stakeholders.

• Develop information materials about the grievance handling system.

• Work with staff tasked with community engagement to understand community issues before, during, and after community engagement events.

• Ensure community concerns are assessed and regular feedback provided to the Stakeholder Engagement CLO teams for conveyance to communities.

• Lead and manage operationalisation of the Community Grievance Mechanism ensuring that community grievances are registerd, assessed and assigned, investigated, resolved and closed in a fair and transparent manner that promotes trust and confidence in the Grievance Management process.. This will involve convening appropriate stakeholders including Company resources to support grievance resolution.

• Assign complaints that cannot be resolved by the Grievance Coordinator to a complaint owner within the operation.

• Follow up with complaint owners to ensure grievance resolution is advancing in a timely manner and using a fair process.

• Update grievance information in the database regularly.

• Review grievances regularly and close them out when appropriate.

• Monitor any resolutions to grievances to ensure they are implemented.

• Coordinate management of grievances by contractors in line with TEPU commitments, and ensure timely escalation where resolution in the appropriate time in not possible.

• Manage and improve the performance of Community Grievance Mechanism.

• Provide quality assurance on all records and documents related to grievances while ensuring that these are archived in the Company database

• Utilize data and information from the grievance mechanism to develop lessons learned that are communicated to operations staff and communities as appropriate..

Qualifications/Experience required

Qualification:

• Degree in law and a Diploma in Legal Practice

Experience:

• At least 5 years experience in legal practice, or grievance resolution, or mediation, or arbitration.

• Ability to maintain good relations with a wide range of local stakeholders, NGOs, donors, local authorities, local communities.

• Knowledge and experience in labour law is a plus.

• Ability to work in a team, take initiative, highly organised and ability to meet deadlines.

• Excellent Computer skills

• Strong communication skills, strong report writing and analytical skills

• Good negotiation and conflict management skills

• Excellent Computer skills (Word, Excel, ppt)/ Good report writing and analytical skills

How to Apply

For more information and job application details, see; Aldelia Grievance Coordinator – Maternity Cover Jobs in Uganda

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