Alan & Grant Customer Relationship Manager Jobs in Nigeria

Alan & Grant Customer Relationship Manager Jobs in Nigeria



Job Description

  • Resolving customer complaints quickly and efficiently
  • Keeping customers updated on the latest products in order to increase sales
  • Coordinating the entire customer support team in line with the organization’s objective
  • Expanding the customer base by up-selling and cross-selling
  • Understanding key customer individual needs and addressing these
  • Conducting business reviews using CRM programs
  • Knowing your competition and strategizing accordingly
  • Creating and implementing effective customer service procedures, policies and standards
  • Implementing an effective customer loyalty program
  • Assessing service statistics and preparing detailed reports and recommendations to achieving organizational goals
  • Any other delegated responsibilities

    Requirements
  • Identify improvement opportunities and develop innovative CX strategies to increase customer satisfaction, loyalty and retention to meet their expectations
  • Ability to collect customer data from different sources to analyze and convert data into insights to identify opportunities
  • Ability to build and maintain relationships with external stakeholders and internal cross-functional team members
  • Minimum of 2 years’ experience in Customer Service Lead role
  • Certification in customer service/experience;
  • Experience in sales & marketing

    How to Apply

    For more information and job application details, see; Alan & Grant Customer Relationship Manager Jobs in Nigeria

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