Airtel Nigeria Head, Retail Showrooms and Franchise Jobs

Job Purpose

To manage the Retail Stores and Franchise rollout for the Airtel Mobile Product & Service offering within the Opco to increase market share in your Channel through sales , marketing, promotions and customer service.

Key Accountabilities

Business planning:

Manage Franchise/Retail Store rollout within the Opco

Compile Franchise/Retail Store Mobile Business Plans – outlining attainment of targets.
Implementation & Control

Franchise/Retail Store segmentation and development

Franchise Selection and Governance:

Design franchise selection framework

Design franchise operating manual and prospectus

Drive consistency in ‘look and feel’ at all Showrooms and franchise shops (Airtel Express Showrooms, Retail Sales Outlets etc)

Performance Management:

Define performance standards across retail footprint

Develop competency matrix for showroom and franchise employees

Work with the Regional Retail Heads and teams to drive retail KPIs

Manage the Division’s budget, projects, people and process to achieve set targets.

Qualifications

Good first degree from a reputable university.

Post graduate degree is an added advantage.

Minimum of 10 years work experience with at least 7 years relevant work experience in Retail/Customer Service, etc

Project Management Experience

Experience in monitoring and managing multiple retail outlets with a view to tracking & optimizing

service delivery.

Ability to create the ideal ambience for effective & efficient customer service.

In depth knowledge of the Nigerian GSM industry.

Excellent analytical, communication and negotiation skills.

Advanced proficiency in Microsoft Office

How to Apply

For more information and job application details, see; Airtel Nigeria Head, Retail Showrooms and Franchise Jobs

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