Agriculture and Food Authority Senior Customer Care Assistant II Jobs in Kenya

Agriculture and Food Authority Senior Customer Care Assistant II Jobs in Kenya

a) Job Description

This is the entry and training level for this cadre.

Duties and responsibilities at this level will entail:

(i) Receiving, guiding and directing all visitors;

(ii) Maintain office security by following safety procedures and controlling access
via the reception desk;

(iii) Maintaining visitors register and issuing of visitors passes;

(iv) Operating the switch board and reporting any telecommunications faults;

(v) Recording customers’ feedback;

(vi) Receiving and recording customer complaints;

(vii) Providing information about services of the Authority to customers;

(viii) Observing tidiness at the reception area with all necessary stationery and
material (e.g. pens, forms and brochures);

(ix) Keeping an updated record of customer needs, concerns, and questions.

b) Job Specifications

For appointment to this grade, a candidate must have:-

(i) Diploma in any of the following disciplines: Communications, Journalism,
Public Relations, Customer Care or an equivalent qualification from a
recognized institution;

(ii) Proficiency in computer applications;

(iii) Fulfilled the requirements of Chapter Six (6) of the Constitution

How to Apply

For more information and job application details, see; Agriculture and Food Authority Senior Customer Care Assistant II Jobs in Kenya

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