Aga Khan University Hospital Team Leader, Karen Executive Clinic Jobs in Kenya

Aga Khan University Hospital Team Leader, Karen Executive Clinic Jobs in Kenya

Introduction

Aga Khan University Hospital, Nairobi (AKUH, N) is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services.

It is one of the hospitals in East Africa accredited by the Joint Commission International from USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years.

The Aga Khan University Hospital, Nairobi Outreach Division is a rapidly growing network of 51 medical centers spread over East Africa. These medical centers feature three to five consulting rooms with a practice that is home to qualified medical officers, highly-experienced nurses and constant reception cover.

The clinics offer an on-site pharmacy and laboratory as well as radiology and sonography services. There is high expectation for staff to provide high quality professional services. Applications are invited from qualified candidates for the above position based in Nairobi, Kenya.

The incumbent will be responsible for providing effective, efficient and quality care to clients by supervising the day-to-day operations of the center and the staff, providing excellent customer service, creating an exceptional experience to all patients and visitors and ensuring patient satisfaction by finding solutions for patient’s complaints/issues.

Responsibilities:

Provision of effective, efficient, quality medical services in the Medical Centre by supervising the day to day operations of the center and the staff at the center

Monitoring team members’ performance and providing constructive feedback

Preparing duty Rota’s and managing staff leaves

Lead in implementation of quality assurance programmes at

the clinic

Prepare weekly, monthly statistical and quality assurance reports and share the same with the Outreach Services Manager.

Ensuring that the Centre is stocked with required supplies and monitor their usage to ensure maximum utilization and accurate storage of the same

Respond to patients and clients concerns in a proactive and timely manner

Provide information to patients regarding clinic/hospital amenities and services

Ensure that the environmental Health and occupational safety measures and regulations are adhered to in all areas in the clinic

Ensure maintenance of high standards of hygiene and general cleanliness and that the infection control guidelines are adhered to at the Centre.

Requirements:

Bachelor’s Degree in a Business related field with an added advantage in Public relations

Minimum 5 years' experience in customer service role/s in hospitality or health care industry

Excellent customer service skills and good listener

Able to develop and maintain effective working relationship will all departments

Good communication and interpersonal skills and dealing with problems


How to Apply

For more information and job application details, see; Aga Khan University Hospital Team Leader, Karen Executive Clinic Jobs in Kenya

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