Aga Khan University Hospital Patient Services Coordinator, Patient Services Department Jobs in Kenya
Aga Khan University Hospital Patient Services Coordinator, Patient Services Department Jobs in Kenya; Maintain the reception area by providing front office administrative services and customer care service to patients, AKU staff, and the public by receiving and addressing inquiries in a professional and polished manner, while accounting for all daily financial transactions processed at the front desk/patient reception.
Responsibilities
Provide outstanding customer services to patients, public, and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously.
Consistently provide full coverage at all times at the front desk by clocking in and out in the HR time management software.
Be aware of downtime and data protection procedures in the event of a system failure.
As a cashier, maintain a manual invoice and receipt process in the event of a computer system malfunction and upon resumption of computer system, update data and records in the computer system.
Admit patients and collect IP deposits as per laid‑down guidelines.
Account for and balance all monies collected from patients daily and deposit the money to the main hospital Automated Banking Machine at the end of a work shift.
Verify and confirm credit services applicable to corporate employees as per account entitlement details.
Ensure Pre‑Authorizations are duly completed by Physicians and sent to corporations for approval within 24 hours.
Liaise with patient services supervisor, manager, and patient’s insurance company regarding any uncertain approval cases.
Check and verify patient data in the computer system, bill the correct patient for the right services, and collect the correct payment.
Verify that all benefits for corporate employees are billed as per existing entitlement guidelines.
Assist other patient services staff when needed to foster overall efficiency of the department and deliver timely patient care.
Answer both internal and external phone calls promptly and respond appropriately. Communicate messages promptly and accurately to concerned persons.
Re‑confirm/update patient contact numbers. Ensure realistic appointments are booked and rescheduling is done on time. Communicate physician rescheduling to patients promptly.
Escalate any operational challenges to the Duty Supervisor/Manager promptly for assistance.
Perform any other duties as may be assigned from time to time.
Requirements
Diploma in Front Office Administration/Business Administration or equivalent.
At least 3 months’ work experience from the hospitality industry.
Excellent customer service and people skills.
Ability to multi‑task and detail‑oriented.
Good communication and interpersonal skills.
Attention to detail and good problem‑solving skills.
Ability to deal with the public.
Culturally sensitive individual.
Good planner and results‑oriented.
High integrity.
How to apply
For more information and job application details, see; Aga Khan University Hospital Patient Services Coordinator, Patient Services Department Jobs in Kenya
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