Aga Khan University Hospital Counsellor - Patient Business Services Department

Aga Khan University Hospital Counsellor - Patient Business Services Department; Patient Business Services Department is a multifunction frontline department of the Finance Division at the Aga Khan University Hospital, deals with all financial matters of the patient from admission to discharge. lt's main objective is to provide access of care to all segments of society, keeping intact the adherence to institution's guidelines for revenue capturing and its collection.

You will be responsible for providing cost estimates to patient / attendant for in-patient and day care surgery treatment, giving financial approval for admission / discharge, respond billing related queries, preliminary assessment for credit allocation / patient welfare support, and to ensure communication and collection of hospital dues before and by discharge of the patient, maintaining patient debts at an acceptable level.



Specifically, you will be responsible to;

provide estimated cost of treatment to customers for in-patient and Surgical Day Care treatment, as per the hospital guideline

authorize admission / discharge as per credit guidelines by ensuring related documentation
resolve customers' billing queries by giving explanation of charges, liaison with billing section where required

evaluate and forward eligible patients to Welfare Department by filling-out Patient Financial Evaluation Form

close interaction with faculty for Accommodation Request Form related queries and regular feedback to ascertain

the line of treatment of admitted patients, to establish revised cost

counsel with post discharge patients in consultation of credit and collection section as and when required

prepare and circulate Acknowledge of Debt Log, Discharge Hold List, Operation Room List daily

responsible and accountable for Admission and discharge throughput with compliance of defined KPI's.


Eligibility Criteria / Requirements:

Graduate. However, postgraduate will be preferred

at least 2 years’ experience of customer handling/ counseling in a service organization

business and customer oriented

excellent communication skill (both written and oral)

ability to handle stressful situation

good interpersonal, analytical and decision making skills

knowledge of medical terminology would be an added advantage

flexibile to work in day/night shifts.


How to Apply

For more information and job application details, see; Aga Khan University Hospital Counsellor - Patient Business Services Department

Find daily jobs in Kenya.Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!