Afrizan Crm Administrator Jobs in South Africa
Afrizan Crm Administrator Jobs in South Africa
SynopsisTo oversee data capturing and reporting of critical systems and services to support the continuous improvement of our client experience via people, technology and strong processes.
Description
Creating dashboards and reports to extract insights, evaluate performance and inform strategy
Developing and communicating system policies and procedures
Implementing changes to increase efficiencies
Providing data-driven recommendations and support for Business Development, Marketing and Client Reporting in relation to our Clients;
Overseeing and executing data entry procedures and maintain consistent standards
Support governance of data via the CRM platform
Ensure the right data is recorded
Supporting the training of staff on the use of the database and provide regular updates to the manager on best practices and/or challenges
Configuring the proper record types, sharing rules, custom objects and page layout customisation to support business functions
Supporting data maintenance, integration, enhancement and projects. Identify and document development needs on an ongoing basis
Managing system changes without interruption to users
Have a business analyst approach to create simple specifications
related to system and procedural needs
Providing group and/or one-on-one training for new and existing users, including best practice documentation
Assisting sales management in defining and monitoring processes for trends and team analysis
Proactively gathering feedback from users to continually improve the user experience
Monitoring and improving data quality.
Requirements
Skills, know-how and experience
An ability to communicate effectively (both verbal and written);
Analytical and problem-solving skills
The ability to transform information into useable data.
Technical / professional qualifications
Minimum of two years experience in CRM administration
Asset management experience would be an advantage
Bachelor’s Degree or equivalent
FTI business analyst certificate or diploma is preferred but not required.
Key Behaviours
Attention to detail
Building and maintaining relationships
Manage data as an asset
Communicating effectively, both verbal and written
Planning and organising skills.
Snapshot of recruitment process and closing dates
Selected candidates will have to attend at least five interviews with various stakeholders across the organisation
How to Apply
For more information and job application details, see; Afrizan Crm Administrator Jobs in South Africa
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