Africa's Voices Director of Business Operations Jobs in Kenya

Africa's Voices Director of Business Operations Jobs in Kenya

Africa’s Voices Foundation (AVF) is seeking a Director of Business Operations based in our Nairobi office who will efficiently lead and optimize our rapidly growing client service and partnership business.

Reporting to the Executive Director, and with a Board facing role, the new Director of Business Operations is central to AVF’s strategy to go to scale.

As Director of Business Operations, you will strengthen the business management structures and practices for commercially sustainable and socially impactful delivery of programmes.

You will ensure top-quality operations, including human resources, legal and procurement capacities. You will take pride in supporting a high-performing team to deliver excellent client service.

In sum, you will transform our operational and partnership management processes to increase efficiency, cost-effectiveness, and performance at scale.

AVF is a fast-growing start-up capitalizing on interactive media and digital channels to curate and spark engaging discussions that capture citizens’ voices as evidence and elevate them to the level of decision-making.

We serve development, humanitarian and governance organisations with unique capabilities to listen intelligently to the citizens they serve.

Spun out of cutting-edge research at the University of Cambridge in 2015, we have an established presence in East Africa and beyond with a vibrant growing core team in Nairobi.

Our clients include UNICEF, the European Union, Oxfam, and the MasterCard Foundation.

We’re looking for a proactive, meticulously organized and efficient professional with an eye for attracting, deploying, growing and retaining an excellent core team and project team hires.

You will be looking to join a young organisation to shape and lead its future. You will have the integrity, tenacity and problem-solving skills necessary to run a well-oiled machine delivering high-end services and products.

You share our passion and commitment to social impact and have a good grasp for how new media and technology can expand citizen voice and well-being.

You will know how to tailor and implement systems, processes and work practices that are essential to successful businesses.

You’ll need to be ultra-organized, love growing and leading high performing teams, have an aptitude for organisational performance and demand high ethical and business standards. You want to be recognised for spearheading AVF’s success as we look to use the efficient delivery of excellent client service and social impact to pivot the organisation towards new opportunities.

About AVF

Africa’s Voices Foundation is inspired by this simple idea: listen first and listen intelligently. If citizens are better heard by decision makers, they will access more timely, relevant and valuable services.

We have developed a unique solutions to tackle this need. We curate and spark engaging, discussions through interactive media and digital channels, enabling citizens to share their voices.

We then use innovative data analysis techniques to deliver robust, timely and actionable social evidence that strengthens the impact of development, humanitarian, and governance actors.

Spun out of cutting-edge research at the University of Cambridge, we have an established presence in East Africa and beyond, with a growing team based in Nairobi.

We believe in our mission because what we do matters. In three years, we have amplified the voices of over 200,000 citizens in evidence-based programming in Somalia, Kenya, South Africa, Uganda, and Cape Verde on priorities ranging from health and immunization, child protection and gender, WASH, cash transfers, local governance, and tax justice.

Among others, our client base includes UNICEF, Oxfam, the MasterCard Foundation, and the EU. Our goal is to measurably amplify the voices of 1 million citizens across Africa by 2020.

Director of Business Operations

Responsibilities and Performance Objectives