African Development Bank Group Short Term Staff - Network Assistant Jobs in Nigeria

African Development Bank Group Short Term Staff - Network Assistant Jobs in Nigeria

The Position

The Short-Term Staff (STS) - Network Support Assistant, will:

Provide technical support services to Network and telecommunications technologies including voice and data (Internet, e-mail) transmission as well as videoconferencing.

Repair and maintain Network and Telecommunications equipment in Abidjan (HQ, CCIA and Tour-B) buildings

Assist in system configurations and provide support to users of Information Technology (IT) tools.

Ensure L1 Network Operations Support

Provide support to all required network physical installation and Cabling

Duties and Responsibilities

Under the Supervision of the Chief Network Engineer, the Short-Term Staff (STS) - Network Support Assistant will perform the following:

The Help Desk function, network tickets follow-up and incident resolution

Provide support to users of Network, telecommunications and IT tools.

Ensure Level 1 support regarding network port activation, cabling, and users assistance

Provide technical assistance to the team at Headquarters responsible for the installation, maintenance and support of the Wireless Area Network (WAN),

Ensure Physical installation of network equipment

Ensure the management of all network incidents and service requests are recorded in the ITSM tool.

Investigate and diagnose level 1 network problems, working with users, other staff and suppliers as appropriate.

Maintain auditable records and assist in the preparation and maintenance of other documentation

Monitor bandwidth utilization, and network availability

Provide physical connections to the corporate LAN as required.

Use network management systems software and appropriate analysis equipment to collect routine network load statistics, model performance, and create reports, including proposals for improvement.

Perform any other tasks as required

Selection Criteria

Hold a minimum of a bachelor’s degree or its equivalent in Network, Telecommunications or a related field;

Minimum 5 years of professional IT Networks and Telecoms or related experience, gained within a similar position;

Proof of citizenship or evidence of permanent residency or work authorization in the proposed country of employment.

Strong skill, knowledge and

experience in network wired cabling, electrical cabling and optical fiber interconnection and troubleshooting

Strong skill, knowledge and experience in devices configurations such as printers, Laptops, mobile devices (iPad, iPhone), IP Phone

Proficient with network devices identification, Campus network with VLAN technologies

Network Access Control (ISE) administration and operation

Knowledge at the associate to intermediate level of TCP/IP networks, WAN protocols, wiring and cabling, and network management solutions;

Experience with Network Traffic Monitoring and Diagnostic Tools;

Strong computer skills and ability to use standard technology packages and Bank’s standard software (word, excel, outlook, Power Point, MS Projects, etc.…); and

Ability to communicate (verbal and written) effectively in English or French,

Good written and oral skills in French or English with a good working knowledge of the other language

Competence in the use of Bank standard software (Word, Excel, PowerPoint and Access). Knowledge of SAP is an added advantage

How to Apply

For more information and job application details, see; African Development Bank Group Short Term Staff - Network Assistant Jobs in Nigeria

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