African Clean Energy IT Officers Jobs in Uganda

African Clean Energy IT Officers Jobs in Uganda

Job Purpose

  • The IT officer position is an entry job position at ACE.

  • The job holder is responsible for supporting all aspects of the IT systems and services.

  • Additionally, the role includes responsibility for ensuring the security and integrity of computer operations and systems development in accordance with the company’s strategic plan & IT plan.

  • ACE is committed to gender equality in the workplace. The company is currently 50% female-owned, and management roles are currently 60% female. ACE strongly encourages women to apply for this position.

    Responsibilities and Accountabilities

    Main duties and responsibilities include, but are not limited to:

  • Installing and configuring computer hardware operating systems and applications to latest versions and malware free.

  • Assisting staff or clients through a series of actions, either face to face; email or over the telephone to help set up systems or resolve issues.

  • Troubleshoot technical issues to resolution and/or escalate to team Amsterdam, supplier or partner organizations/ companies as required.

  • Manage Helpdesk offices, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.

  • Ensure system and data security is maintained at a high standard, ensuring the integrity of computer operations and systems development are in accordance with the company’s strategic plan & IT plan.

  • Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers in a timely manner.

  • Provide technical assistance to company teams and undertake technical roles when required; supporting the roll-out of new applications and solutions. Create training material
    to help the teams understand the usage of their hardware and software to the fullest.

  • Provide first hand help and training for Software usage when a new team member onboards.

  • Demonstrate commitment to and promotion of a culture of service at ACE and do continual improvement within the teams.

  • Maintain and develop excellent working relationships with staff, suppliers, conducting dealings in a professional and appropriate manner.

  • Assist with ongoing development of related company policies and procedures, including appropriate controls around organizational change management.

  • Any other duties as may be assigned from time to time.

    Job Specifications

  • Applicants should be Ugandans in possession of an Honors Bachelor’s Degree in Computer Science or Information Technology and Computing; or Computer Information Systems and Administration; or Business Information Systems; or Business Computing or Systems Administration; or Software Engineering Systems Design and Analysis; or any other closely related discipline in the field of Information Technology from a recognized University/Institution.

  • Recent graduate from a recognized University

    How to Apply

    For more information and job application details, see; African Clean Energy IT Officers Jobs in Uganda

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