Africa Management Solutions Limited Assistant Manager – Banking Operations Jobs in Kenya

Africa Management Solutions Limited Assistant Manager – Banking Operations Jobs in Kenya; Our client, a reputable and regulated financial services institution, is seeking to recruit a highly analytical and results-oriented Assistant Manager – Banking Operations to support operational excellence, transactional banking oversight, digital banking operations, and internal controls management.

Key Responsibilities

Support implementation of banking operations strategies and operational excellence initiatives across the organization

Supervise and coordinate operational teams including customer service, internal controls, cash management, and transactional banking functions

Review, authorize, and monitor operational transactions including refunds, payrolls, transfers, account reactivations, and digital banking transactions

Ensure all operational transactions are processed accurately, authorized timely, and comply with internal procedures

Coordinate reconciliation of suspense accounts, invalid accounts, and operational exceptions

Support operational process reviews and recommend automation and process improvement initiatives

Monitor branch operations and enforce standardization of operational procedures across branches

Oversee digital banking operations including ATM cards, mobile banking, third-party agents, agency banking, and alternative banking channels

Monitor digital banking activity, transaction trends, and channel performance to identify operational risks and business opportunities

Ensure compliance with AML, KYC, operational risk management, and regulatory reporting requirements

Coordinate audit issue resolution and implementation of operational control improvements

Review operational MIS reports to monitor suspicious activity, dormant accounts, customer trends, and channel utilization

Support business continuity planning and operational risk mitigation initiatives

Monitor operational SLAs and ensure prompt resolution of customer service issues and operational bottlenecks

Support growth of deposits, customer accounts, and non-funded income through operational efficiency initiatives

Coordinate user access controls and support digital banking systems administration processes

Prepare operational performance reports, departmental updates, and management reports

Coach, mentor, and support operations staff through training and performance improvement initiatives

Participate in branch visits, stakeholder

engagements, and operational review meetings

Ensure confidentiality, integrity, and accuracy of customer and operational information

Qualifications & Requirements

Bachelor’s Degree in Business Administration, Banking, Finance, Commerce, Accounting, ICT, Risk Management, or a related field

Professional certification in Banking Operations, Customer Service, Risk Management, or Process Improvement will be an added advantage

Minimum of 3 years’ supervisory experience within banking operations or financial services operations

Experience in banking, microfinance, SACCO, or financial services sector is highly preferred

Experience in the same business is preferred

Strong understanding of banking operations, digital banking channels, and operational controls

Knowledge of AML, KYC, operational risk management, and regulatory compliance requirements

Proven experience in operational process improvement and team supervision

Strong analytical, communication, and leadership skills

Ability to manage multiple operational priorities and meet strict deadlines

Proficiency in core banking systems, digital banking platforms, and Microsoft Office applications

Key Competencies

Banking operations management

Digital banking and channel operations

Operational risk and compliance management

Process improvement and controls enhancement

Leadership and team supervision

Customer service and stakeholder management

Analytical and problem-solving skills

Financial and operational reporting

Communication and interpersonal skills

Decision-making and organizational skills

How to Apply

For more information and job application details, see; Africa Management Solutions Limited Assistant Manager – Banking Operations Jobs in Kenya

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