Adept Systems Marketing Manager Jobs in Kenya

Adept Systems Marketing Manager Jobs in Kenya



Our Client, Kenya's newest printing business is the first of its kind having been formed through a merger of several well-established leading printing companies. Once launched, the Company will offer clients - both existing and new - a full-range of off-set, digital, large format printing as well as branded promotional items. They are seeking to recruit a Customer Service Officer.


The Customer Service Officer reports to the Chief Marketing and Business Development Officer. You will be responsible for ensuring outstanding customer satisfaction by acquiring, growing and maintaining strong working relationships as well as to deliver services that meet and exceed the customer requirements.


Responsibilities


  • Handle complaints and queries promptly by providing appropriate first contact resolution and escalate issues that need intervention and ensure to follow up on the same.
  • Provide accurate, valid and complete information to customers using the right methods and tools. Additionally respond to customer inquiries on Social Media Platforms.
  • Resolve product or service problems by clarifying the customer’s complaint and ensuring timely and effective resolution
  • Provide after-sales service to customers and manage client relationships to build a reputation for excellent service and generate repeat business.
  • Assist
    sales team in business acquisitions, planning, customer retention and management
  • Compile reports on overall customer satisfaction and maintain up to date physical and online customer records.


    Requirements


  • Degree in Business Administration or equivalent
  • At least three (3) years’ experience in customer service, two (2) of which must be in the printing industry
  • Extremely detail-oriented, efficient and able to multi-task, prioritize, manage and follow projects through to completion
  • Strong customer service orientation with excellent networking and relationship building abilities
  • Strong interpersonal and communication skills.
  • Customer oriented individual.
  • Good decision making and problem solving skills



    How to Apply


    Interested and qualified candidates should apply online by 12th July 2019.


    For more information and job application details, see; Adept Systems Marketing Manager Jobs in Kenya


    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs in Kenya.

    Scholarship 2019/20

    Undergraduate Scholarships 2019/2020
    Masters Scholarships,
    PhD Scholarships,
    International Scholarships.