Action Against Hunger Nigeria Accountability Assistant Jobs

Action Against Hunger Nigeria Accountability Assistant Jobs


Job Description

  • Action Against Hunger Nigeria Mission is looking for Accountability Assistant to join our team in our Maiduguri office.

  • This person will provide technical support in the management of the hotline system, reporting and making referrals update/maintain all Action Against Hunger feedback mechanism, etc.

    Responsibilities

  • Address the queries of callers using setup hotline while respecting ethical and professional behavior following the Action Against Hunger standard operating procedures and HAP guidelines.

  • Lodge all feedback, complaints, and response in the FCM database

  • Support to ensure complaints are closed within the appropriate timeframe

  • Ensure FCM database is forwarded to the Accountability Officer on a bi-weekly basis and important complaints on the toll-free line reported immediately

  • Ensure confidentiality of complaint data is respected

  • Handling of the FCM phone lines

  • Receive complaints and feedback via the FCM toll-free line.

  • Respond to inquiries from program beneficiaries

  • Refer program-specific complaints to the Program team for prompt action.

  • Build staff awareness and commitment to a complaints mechanism, ensuring that all SOPs and Action Against Hunger core policies are respected.

    Qualifications

  • Bachelor's degree in Management, Social Research, Development Studies or a related field

  • At least with 1-year relevant experience in
    developing and maintaining accountability and learning activities.

  • Demonstrated knowledge of accountability especially feedback mechanisms concepts and international humanitarian quality standards

  • Fluency in English and local languages especially Hausa and Kanuri (both written and spoken skills).

    How to Apply

  • For more information and job application details, see; Action Against Hunger Nigeria Accountability Assistant Jobs




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