Action Against Hunger Accountability Officer Jobs in Ethiopia
Action Against Hunger Accountability Officer Pick and respond any in-call to the hotline
Jobs in Ethiopia
Job Id: 225309
Category: Health Care, Information Technology, Research and Development
Career Level: Mid Level ( 2+ - 5 years experience)
Employment Type: Contract
As a registered charity, founded in 1979, Action Against Hunger operates in 45+ countries. The international network of Action Against Hunger is represented in France, United Kingdom, Spain, Canada, USA and India.
Teams in the field combat hunger on 04 fronts: Nutrition and Health, Food Security and Livelihoods (FSL), Water, Sanitation and hygiene (WASH), and Mental Health and Care Practices (MHCP).
We are currently looking for the following professional:
Establish functional accountability system; Receive, record, track and respond to feedbacks and complaints come from the community through hotline number, assessments(PDMs), interviews, FGDs, face to face interview; Manage CFRM database and prepare monthly update
Objective 1: Respond hotline phone for feedback and complain of beneficiaries
Fill in the logbook/database
Ensure to follow procedure based on SOP of phone
Develop sense of ownership for beneficiaries while using phone (by showing empathy, greeting, responding call politely, communicate all beneficiary in the same way by understanding their feeling)
Prioritize, identify and categorize level of beneficiaries’ feedback and complain
Ensure privacy of any information
Ensure the data registered in feedback format is similar with CFRM database (All beneficiary details and other information are reflect in the format and the database).
Ensure presence of hot number on any posters, entitlement banners, billboard and other IEC materials printed and used at the base
Objective 2 : Implement and facilitate effective accountability system
Ensure beneficiaries get a clear, timely and relevant information about Action Against Hunger projects
Ensure beneficiaries and communities participation in assessment, implementation, monitoring and evaluation of Action Against Hunger projects
Ensure targeting criteria, entitlement banner and other relevant information are delivered ahead of any distribution
Ensure and conduct PDM with the MEAL specialist in two weeks’ time of any distribution.
Ensure proper budget is allocated for accountability training, PDM and quarterly accountability assessment
Collect recommendation from beneficiaries and staffs for all new listening systems and ensure presence of compliance tracker, update and compile it per site/camps, groups and topics.
participate and support all emplaced feedback and compliance systems across the base
Conduct and participate quarter FGD and KII with beneficiaries and staffs
Keep records of all minutes of meetings related to accountability activity/meeting
Develop tools needed for data collection based on needs and feedback from camp managers and train staff on use of the tools.
Ensure recording of all data safely and archive soft/hard copies.
Develop assessments based on emplaced feedback system using Kobo and ensure to fill and compile all data.
Update CFRM data base if needed and ensure presence of all data in CFRM
Objective 3: Analyse and compile beneficiary feedback:
Analyze and forward all SEA timely for responsive body
Develop analytical report timely by prioritizing feedback and complains
Review and compile weekly and monthly accountability report based on feedback and compliance received based on priority (CFRM database)
Ensure the quality of CFRM data
Objective 4: Reporting to MEAL and coordination office
Share all generated accountability related report for responsible body
Objective 5. Represent the organization in relation with the project to the local authorities and other partners:
Represent/upholds the image and value of Action Against Hunger locally whenever requested
Any other task as requested by MEAL specialist or coordination office
Objective 6: Maintenance of computer and phone
make phone active at all time or presence of phone battery/charge
protect and responsible for all organizations property
Additional: Perform any additional task assigned by direct line manager, (N+1) in line with job description and plan of action.
Mandatory to report if you hear or encounter any case of immorality to the FC ,CD, DCDS, CHRM
Educational background/Level of studies:
Degree in Monitoring and Evaluation, Statistics, public health officer, Information Technology and Computer Science
and other related subjects and Degree with 1 year experience or Diploma with 2 years’ experience with related position in INGO’s
Experience and Required skills:
Practical experience in camp setting is desirable.
Knowledge and understanding of the complexity related to refugee situations.
Good command of English and Nuer (mandatory).
Excellent ability to work with MS office specially advanced Excel skill (essential), and Kobo and SPSS (advantageous) certificate
Training on Core Humanitarian Standard is desirable
Hardworking, Attention to detail, Good capacity to work in a team, Flexibility.
How to Apply
If you are interested, please send your application composed of: none returnable CV, Covering Letter with “Accountability Officer - Gambella” written in the subject line, and three references, applicants to the following addresses:
Action Against Hunger – Addis Ababa – Human Resources Department, P.O. Box 2357, (On the way to Meskel Flower from Dembel city mall, Behind Addis Ababa Road Transportation Authority Garage ): or
Through www.ethiojobs.net ; or
Directly In Person to Action Against Hunger, Gode, Sekota, Gambella, Mega, Wollega and Hirna offices ;
“Women Applicants Are Highly Encouraged”
NB: Only short listed applicants will be, communicated on and selection process includes technical test and an interview.
Action Against Hunger Accountability Officer
Jobs in Ethiopia
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