Action Against Hunger Accountability Officer Jobs in Ethiopia

Action Against Hunger Accountability Officer

Jobs in Ethiopia

Job Id: 225309

Category: Health Care, Information Technology, Research and Development

Location: Gambela

Career Level: Mid Level ( 2+ - 5 years experience)

Employment Type: Contract


Job Description

As a registered charity, founded in 1979, Action Against Hunger operates in 45+ countries. The international network of Action Against Hunger is represented in France, United Kingdom, Spain, Canada, USA and India.

Teams in the field combat hunger on 04 fronts: Nutrition and Health, Food Security and Livelihoods (FSL), Water, Sanitation and hygiene (WASH), and Mental Health and Care Practices (MHCP).

We are currently looking for the following professional:

Accountability Officer

General Assignment:

Establish functional accountability system; Receive, record, track and respond to feedbacks and complaints come from the community through hotline number, assessments(PDMs), interviews, FGDs, face to face interview; Manage CFRM database and prepare monthly update

Objective 1: Respond hotline phone for feedback and complain of beneficiaries


  • Pick and respond any in-call to the hotline

  • Fill in the logbook/database

  • Ensure to follow procedure based on SOP of phone

  • Develop sense of ownership for beneficiaries while using phone (by showing empathy, greeting, responding call politely, communicate all beneficiary in the same way by understanding their feeling)

  • Prioritize, identify and categorize level of beneficiaries’ feedback and complain

  • Ensure privacy of any information

  • Ensure the data registered in feedback format is similar with CFRM database (All beneficiary details and other information are reflect in the format and the database).

  • Ensure presence of hot number on any posters, entitlement banners, billboard and other IEC materials printed and used at the base

    Objective 2 : Implement and facilitate effective accountability system

  • Ensure beneficiaries get a clear, timely and relevant information about Action Against Hunger projects

  • Ensure beneficiaries and communities participation in assessment, implementation, monitoring and evaluation of Action Against Hunger projects

  • Ensure targeting criteria, entitlement banner and other relevant information are delivered ahead of any distribution

  • Ensure and conduct PDM with the MEAL specialist in two weeks’ time of any distribution.

  • Ensure proper budget is allocated for accountability training, PDM and quarterly accountability assessment

  • Collect recommendation from beneficiaries and staffs for all new listening systems and ensure presence of compliance tracker, update and compile it per site/camps, groups and topics.

  • participate and support all emplaced feedback and compliance systems across the base

  • Conduct and participate quarter FGD and KII with beneficiaries and staffs

  • Keep records of all minutes of meetings related to accountability activity/meeting

  • Develop tools needed for data collection based on needs and feedback from camp managers and train staff on use of the tools.

  • Ensure recording of all data safely
    and archive soft/hard copies.

  • Develop assessments based on emplaced feedback system using Kobo and ensure to fill and compile all data.

  • Update CFRM data base if needed and ensure presence of all data in CFRM

    Objective 3: Analyse and compile beneficiary feedback:


  • Analyze and forward all SEA timely for responsive body

  • Develop analytical report timely by prioritizing feedback and complains

  • Review and compile weekly and monthly accountability report based on feedback and compliance received based on priority (CFRM database)

  • Ensure the quality of CFRM data

    Objective 4: Reporting to MEAL and coordination office


  • Share all generated accountability related report for responsible body

    Objective 5. Represent the organization in relation with the project to the local authorities and other partners:


  • Represent/upholds the image and value of Action Against Hunger locally whenever requested

  • Any other task as requested by MEAL specialist or coordination office

    Objective 6: Maintenance of computer and phone

  • make phone active at all time or presence of phone battery/charge

  • protect and responsible for all organizations property

    Additional: Perform any additional task assigned by direct line manager, (N+1) in line with job description and plan of action.

  • Mandatory to report if you hear or encounter any case of immorality to the FC ,CD, DCDS, CHRM

    Job Requirements

    Educational background/Level of studies:

  • Degree in Monitoring and Evaluation, Statistics, public health officer, Information Technology and Computer Science

  • and other related subjects and Degree with 1 year experience or Diploma with 2 years’ experience with related position in INGO’s

    Experience and Required skills:

  • Practical experience in camp setting is desirable.

  • Knowledge and understanding of the complexity related to refugee situations.

  • Good command of English and Nuer (mandatory).

  • Excellent ability to work with MS office specially advanced Excel skill (essential), and Kobo and SPSS (advantageous) certificate

  • Training on Core Humanitarian Standard is desirable

  • Hardworking, Attention to detail, Good capacity to work in a team, Flexibility.

    How to Apply

    Application Procedure

    If you are interested, please send your application composed of: none returnable CV, Covering Letter with “Accountability Officer - Gambella” written in the subject line, and three references, applicants to the following addresses:

    Action Against Hunger – Addis Ababa – Human Resources Department, P.O. Box 2357, (On the way to Meskel Flower from Dembel city mall, Behind Addis Ababa Road Transportation Authority Garage ): or
    Through ; or
    Directly In Person to Action Against Hunger, Gode, Sekota, Gambella, Mega, Wollega and Hirna offices ;

    “Women Applicants Are Highly Encouraged”

    NB: Only short listed applicants will be, communicated on and selection process includes technical test and an interview.

    Action Against Hunger Accountability Officer
    Jobs in Ethiopia

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