Accurex Leadership and Management Consultants Ltd Hostess/Waiter (Barista Skills) Jobs in Kenya
Job Summary
Provide exceptional guest experiences through professional reception, food and beverage service, and preparation of quality coffee and specialty beverages.
Welcome guests, manage reservations, serve food and drinks, handle customer inquiries and maintain high hospitality, hygiene and service standards.
Contribute to customer satisfaction and repeat business through attentive service and positive guest engagement.
Purpose of the Role
Deliver warm, professional and efficient hospitality service.
Prepare and serve quality coffee, tea and other beverages to established standards.
Support smooth restaurant and food service operations.
Maintain high standards of cleanliness, hygiene and presentation.
Handle customer inquiries and complaints professionally.
Promote customer satisfaction and loyalty.
Key Responsibilities
Guest Reception and Hostess Duties
Welcome guests warmly and ensure prompt attention upon arrival.
Manage reservations, waiting lists and table allocations.
Provide accurate information about menu offerings, services and daily specials.
Coordinate guest seating arrangements and communicate special requests to the service team.
Maintain a professional appearance and positive attitude at all times.
Food and Beverage Service
Present menus, explain menu items and take customer orders accurately.
Communicate orders and special requests efficiently to kitchen staff.
Serve food and beverages promptly and professionally.
Monitor guest satisfaction throughout the dining experience.
Prepare tables before service and clear and reset them efficiently after use.
Coordinate with kitchen and service teams to ensure accurate and timely order delivery.
Coffee and Beverage Preparation
Prepare and serve espresso-based drinks and other coffee beverages.
Prepare tea, juices, soft drinks and other hot and cold beverages according to established standards.
Operate coffee machines, grinders, blenders and beverage preparation equipment safely and efficiently.
Maintain consistency in beverage quality, presentation, temperature and portion control.
Clean and maintain coffee equipment, utensils and beverage preparation stations.
Monitor stock levels for beverage ingredients and report shortages or equipment faults.
Customer Relations and Complaint Handling
Build positive relationships with guests through attentive and personalized service.
Respond to customer inquiries and resolve routine complaints professionally.
Escalate complex customer concerns to supervisors when necessary.
Process customer bills and payments accurately where assigned.
Gather customer feedback and communicate recurring concerns to management.
Hygiene, Safety and Service Standards
Maintain cleanliness of dining areas, service stations and beverage preparation areas.
Follow food safety, workplace safety and personal hygiene guidelines.
Ensure proper storage and handling of beverages, ingredients and supplies.
Maintain clean
crockery, cutlery, glassware and beverage equipment.
Adhere to restaurant grooming standards and operational procedures.
Teamwork and Operational Support
Collaborate with kitchen staff, waiters, baristas and supervisors to ensure efficient service delivery.
Assist with restaurant opening and closing procedures.
Participate in stock checks and report replenishment needs.
Support and guide junior service staff where necessary.
Perform other hospitality-related duties assigned by management.
Qualifications
Diploma or Certificate in Hospitality Management, Hotel and Restaurant Management, Food and Beverage Service or a related field is preferred.
Professional barista training or beverage preparation certification is an added advantage.
Knowledge of food safety and hospitality service standards.
Experience
Minimum three (3) years of experience in a restaurant, café, hotel or similar hospitality establishment.
Demonstrated experience in guest reception, reservations management, table service and customer relations.
Practical experience in coffee preparation and beverage-making techniques.
Experience supervising service operations or coordinating hospitality teams is an added advantage.
Technical Skills
Coffee Preparation and Barista Skills.
Food and Beverage Service.
Guest Reception and Reservations Management.
Customer Service and Relationship Management.
Point of Sale (POS) and Bill Processing.
Beverage Equipment Operation and Maintenance.
Food Safety and Hygiene Compliance.
Hospitality Service Standards.
Inventory Monitoring and Stock Control.
Complaint Resolution and Guest Recovery.
Key Competencies
Customer Service Excellence.
Strong Communication and Interpersonal Skills.
Hospitality and Guest Relations.
Attention to Detail.
Teamwork and Collaboration.
Professionalism and Integrity.
Time Management and Multitasking.
Problem-Solving and Conflict Resolution.
Adaptability and Flexibility.
Results and Service Orientation.
Personal Attributes
Friendly, welcoming and customer-focused.
Professional and well-groomed.
Positive attitude and strong work ethic.
Ability to remain calm under pressure.
Reliable, punctual and dependable.
Passion for hospitality and service excellence.
Willingness to work shifts, weekends and public holidays as required.
How to apply
For more information and job application details, see; Accurex Leadership and Management Consultants Ltd Hostess/Waiter (Barista Skills) Jobs in Kenya
Find daily jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to 3 Best Africa Jobs.
