Accurex Leadership and Management Consultants Ltd Front Office Executive Jobs in Kenya
Job Role
The Front Office Executive is responsible for managing the organization's front desk operations, providing excellent customer service, handling visitor management, coordinating communication channels, and supporting administrative activities. The role serves as the first point of contact for clients, visitors, and stakeholders, ensuring a professional and welcoming image of the organization while maintaining efficient office operations.
Purpose of the Role
Provide professional front-office and customer service support.
Ensure efficient management of visitors, calls, and inquiries.
Support smooth day-to-day administrative operations.
Maintain a positive corporate image and customer experience.
Enhance communication and coordination across departments.
Support office organization and record management.
Duties and Responsibilities
Front Desk & Reception Management
Manage the reception area and maintain a professional front-office environment.
Welcome visitors, clients, and guests in a courteous and professional manner.
Register visitors and coordinate access procedures.
Handle incoming and outgoing correspondence.
Communication & Customer Service
Answer, screen, and direct incoming telephone calls.
Respond to customer inquiries and provide relevant information.
Manage official email communications and inquiries.
Escalate customer concerns to the appropriate departments.
Administrative Support
Provide administrative assistance to departments as required.
Schedule appointments, meetings, and conference rooms.
Prepare routine correspondence, reports, and office documents.
Assist in filing, document management, and record keeping.
Office Coordination
Coordinate office supplies and replenishment requirements.
Support travel and
accommodation arrangements when required.
Maintain meeting schedules and visitor logs.
Assist in organizing company events and meetings.
Documentation & Records Management
Maintain accurate front-office records and databases.
Ensure proper filing and retrieval of documents.
Update contact directories and administrative records.
Support compliance with office procedures and policies.
Stakeholder Engagement
Represent the organization professionally to visitors and clients.
Coordinate communication between departments and external stakeholders.
Support management in administrative and customer service initiatives.
Qualifications
Diploma or Bachelor’s Degree in Business Administration, Office Management, Customer Service, Public Relations, Communication, or a related field.
2–5 years’ experience in front office, reception, customer service, or administrative roles.
Experience working in a corporate or professional office environment is preferred.
How to apply
For more information and job application details, see; Accurex Leadership and Management Consultants Ltd Front Office Executive Jobs in Kenya
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