Accurex Leadership and Management Consultants Ltd Front Desk and Tenant Assistant Jobs in Kenya

Accurex Leadership and Management Consultants Ltd Front Desk and Tenant Assistant Jobs in Kenya;The Front Desk & Tenant Assistant provides professional front‑office support while assisting with day‑to‑day tenant and property management activities. The role serves as a key point of contact for tenants, visitors, service providers, and stakeholders, ensuring enquiries, requests, complaints, and administrative matters are handled promptly and professionally.

Key Duties & Responsibilities

Front Desk & Reception Management

Welcome and attend to tenants, visitors, contractors, and stakeholders professionally

Receive and direct calls, emails, and walk‑in enquiries

Maintain an organised reception area and manage correspondence and deliveries

Keep visitor and contractor records updated

Tenant Support & Customer Service

Act as first point of contact for tenant enquiries and requests

Document complaints, concerns, and service requests

Follow up on outstanding issues and escalate unresolved matters

Provide tenants with property information and procedures

Maintenance & Service Request Coordination

Record maintenance and repair requests from tenants

Coordinate with maintenance teams and contractors

Track outstanding requests and update tenants on progress

Escalate urgent property or maintenance matters promptly

Tenant Records & Documentation

Maintain accurate tenant records and contact information

Assist with tenancy documentation and correspondence

File communications, requests, and notices

Update tenant databases and property management systems

Administrative & Property Management Support

Assist Property Manager with routine administrative tasks

Prepare reports, schedules, and tenant communications

Support property

inspections and tenant activities

Monitor common‑area issues and report them

Tenant Communication & Engagement

Communicate property updates and notices to tenants

Coordinate tenant meetings and engagement activities

Identify recurring concerns and escalate to management

Reporting & Follow‑Up

Maintain daily records of tenant enquiries and resolutions

Prepare updates on outstanding tenant issues

Follow up on pending actions with relevant departments

Provide timely updates to Property Manager on significant matters

Qualifications

Diploma or Bachelor’s degree in Business Administration, Real Estate, Property Management, Hospitality, Customer Service, Office Administration, or related field

1–2 years’ experience in front office, customer service, property management, or administration

Experience in real estate/property management environment is an advantage

Proficiency in Microsoft Office (Word, Excel)

Experience using property management systems preferred

How to apply

For more information and job application details, see; Accurex Leadership and Management Consultants Ltd Front Desk and Tenant Assistant Jobs in Kenya

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