Account Executive (Insurance) Job in Nairobi, Kenya

Our client is an insurance provider and they are looking to hire a young vibrant, a problem solver and result oriented individual to fill the position of an Account executive.


  • Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
  • Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
  • Record all conversations with clients with details of inquiries or complaints and action steps that were taken.
  • Discuss with customers on telephone and provide information on the company’s products and services.
  • Call up customers who had previously called to complain to know if their challenges have been resolved and to ensure that they are now satisfied.
  • Assist in soliciting sales of new products and policies.
  • Receive visiting customers and provide them with necessary assistance.
  • Maintain strong clientele relationship with customers.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Recommend improvements
    in products and services
  • Refer unresolved customer grievances to designated departments for further investigation.


  • A business related degree
  • Should have basic insurance background
  • Should have good customer service skills
  • Should be able to work under pressure
  • Should be between the age of 26-30yrs
  • Self – motivated, Confident and outgoing personality
  • A Team player with good interpersonal and communication skills
  • Excellent networking and prospecting skills
  • Ability to multi-task and get things done to completion
  • Ladies are encouraged to apply

    How to Apply

    If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Account Executive-Insurance) to before 19th June 2018.

    Kindly indicate current/last salary on your CV.

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