Account Executive (Insurance) Job in Nairobi, Kenya
Our client is an insurance provider and they are looking to hire a young vibrant, a problem solver and result oriented individual to fill the position of an Account executive.ResponsibilitiesConfer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
Record all conversations with clients with details of inquiries or complaints and action steps that were taken.
Discuss with customers on telephone and provide information on the company’s products and services.
Call up customers who had previously called to complain to know if their challenges have been resolved and to ensure that they are now satisfied.
Assist in soliciting sales of new products and policies.
Receive visiting customers and provide them with necessary assistance.
Maintain strong clientele relationship with customers.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Recommend improvements in products and services
Refer unresolved customer grievances to designated departments for further investigation.
A business related degree
Should have basic insurance background
Should have good customer service skills
Should be able to work under pressure
Should be between the age of 26-30yrs
Self – motivated, Confident and outgoing personality
A Team player with good interpersonal and communication skills
Excellent networking and prospecting skills
Ability to multi-task and get things done to completion
Ladies are encouraged to apply
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Account Executive-Insurance) to firstname.lastname@example.org before 19th June 2018.
Kindly indicate current/last salary on your CV.
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