Accor Royal Service Agent Jobs in Kenya

Accor Royal Service Agent Jobs in Kenya


  • Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent at the Fairmont The Norfolk, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

    What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide

  • Learning programs through our Academies and the opportunity to earn qualifications while you work

  • Opportunity to develop your talent and grow within your property and across the world!

  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

  • Reporting to the Royal Service Supervisor, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service

  • Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience

  • Processing all external and internal calls by redirecting calls or directly assisting the caller

  • Answer email and texting inquiries in a timely manner

  • Pre-arrival communication email templates

  • Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering

  • Maintaining accurate records of guest calls to maintain data integrity

  • Assist guests regarding hotel facilities in an informative and helpful way

  • Follow
    department policies, procedures and service standards

  • Liaise with Sales and other departments as required

  • Understanding of the hotel’s emergency procedures and dispatching as required

  • Follow all safety policies

  • Other duties as assigned

    Your experience and skills include:

  • Previous customer related experience an asset

  • Must possess outstanding guest services skills and sophisticated verbal communication skills

  • Computer literate in Microsoft Window applications required

  • Prior experience working with Opera or a related system an asset

  • Strong interpersonal and problem solving abilities

  • Highly responsible & reliable

  • Ability to work well under pressure in a fast paced environment.

  • Ability to work cohesively with fellow colleagues as part of a team.

  • Flexibility to work weekends and holidays as needed.

  • Ability to focus attention on guest needs, remaining calm and courteous at all times.

  • Adhere to Fairmont The Norfolk Grooming Guidelines.

    How to Apply

  • For more information and job application details, see; Accor Royal Service Agent Jobs in Kenya


    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Best Africa Jobs.