Accor Royal Service Agent Jobs in Kenya

Accor Royal Service Agent Jobs in Kenya

  • Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent at the Fairmont The Norfolk, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

    What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide

  • Learning programs through our Academies and the opportunity to earn qualifications while you work

  • Opportunity to develop your talent and grow within your property and across the world!

  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

  • Reporting to the Royal Service Supervisor, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service

  • Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience

  • Processing all external and internal calls by redirecting calls or directly assisting the caller

  • Answer email and texting inquiries in a timely manner

  • Pre-arrival communication email templates

  • Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering

  • Maintaining accurate records of guest calls to maintain data integrity

  • Assist guests regarding hotel facilities in an informative and helpful way

  • Follow
    department policies, procedures and service standards

  • Liaise with Sales and other departments as required

  • Understanding of the hotel’s emergency procedures and dispatching as required

  • Follow all safety policies

  • Other duties as assigned

    Your experience and skills include:

  • Previous customer related experience an asset

  • Must possess outstanding guest services skills and sophisticated verbal communication skills

  • Computer literate in Microsoft Window applications required

  • Prior experience working with Opera or a related system an asset

  • Strong interpersonal and problem solving abilities

  • Highly responsible & reliable

  • Ability to work well under pressure in a fast paced environment.

  • Ability to work cohesively with fellow colleagues as part of a team.

  • Flexibility to work weekends and holidays as needed.

  • Ability to focus attention on guest needs, remaining calm and courteous at all times.

  • Adhere to Fairmont The Norfolk Grooming Guidelines.

    How to Apply

  • For more information and job application details, see; Accor Royal Service Agent Jobs in Kenya

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