Access Bank Plc Application Support Analyst Jobs in Nigeria

Access Bank Plc Application Support Analyst Jobs in Nigeria


Job Roles

  • Responsible for the primary support and maintenance of the Bank’s applications

  • Covers all problems, user requests and changes relating to the operation of the applications.

  • Delivers availability and performance in line with the service levels agreed to support the business services

    Functions and Responsibilities

    Support the Bank’s Applications

  • Coordinate End of Day / Start of day on CBA (where applicable) and ensure that the applications are readily available before 7:45am and real time online (for online applications)

  • Coordinate system changes

  • Systems performance monitoring

  • Provide user support for Flexcube escalated problems

  • Follow-up on escalated problems, effective and efficient management of User Support to the Bank’s IT resources (Operating systems with associated applications and business applications systems)

  • Perform preventative maintenance; specify design changes; amend program specifications; update user/operations documentation.

  • Coordinate backup restoration test

    Job Requirements

    Education:

  • Good technology related University Degree preferably in Computer Science / Engineering or Numeric Science. Certifications with IT Service Management certification will be an added advantage.

    Experience:

  • Minimum of 2-3 years cognate IT experience/Graduate from Access Bank School of banking excellence will be an advantage.

    Certification(s):

  • IT certifications and other professional
    qualifications will be an added advantage

    Skills / Competence:

  • Ability to learn and dedication to service delivery.

  • Proficient in office automation tools (e.g. Microsoft Office, etc.)

  • Proficient in SQL.

    How to Apply

  • For more information and job application details, see; Access Bank Plc Application Support Analyst Jobs in Nigeria


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