Abuja Clinics Client Service Officer Jobs in Nigeria

Abuja Clinics Client Service Officer Jobs in Nigeria



Responsibilities
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Maintain a positive, emphatic, and professional attitude towards customers always
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Know our products and services inside and out so as to answer questions
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

    Required Skills & Qualifications
  • Must possess a minimum of HND or B.Sc. in a related field
  • Must have at least 2 years of proven working experience in a similar role
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Excellent organizational and analytical skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Experience in a fast-paced service-led
    environment
  • Must consistently interact in a manner that is friendly, supportive, respectful, and cooperative with co-workers and clients
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must reside in Abuja

    How to Apply

    Interested and qualified candidates should send their CV to: hr@abujaclinics.com using the Job Title as the subject of the mail

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