Absa Specialist Team Leader STI WIMIDD (FAIS) Jobs in South Africa

Absa Specialist Team Leader STI WIMIDD (FAIS) Jobs in South Africa


Job Summary

Coordinate day-to-day team of knowledge workers, i.e. work with team, are not accountable for management in terms of: people, process, technology, budget. Contribute to managerial decision making.

Job Description

People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development | Processes and Procedures: Ensure that the Agent Sales follow the sales process by monitoring their telephone conversations and underwriting rules. Address all non-adherence directly with the individual concerned by putting corrective measures, as coaching in place. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Reporting: Provide reporting of inbound and outbound calls and maintain standard reporting templates against relevant requirements | Business Management: Allocate duties to team members in order to achieve operational targets including prioritisation and work schedules.

Preferred Requirements: