Absa Bank Limited Senior Manager Collections Jobs in Kenya
Absa Bank Limited Senior Manager Collections Jobs in Kenya; Providing strategic direction in driving and ensuring implementation of Collection and Recoveries strategies and other related initiatives leading to cost reduction and efficient processes. The role involves team capacity reviews, embedding the people agenda, managing key stakeholders, ensuring adherence to regulatory requirements and internal bank policies, and vendor management.
Job Description
Key Accountabilities
Business Management
Ensure all secured recoveries strategies including outsource, rehabilitation, and repossession are duly actioned within stipulated timelines and in line with strategy
Monitor the financial performance of the team against set targets
Ensure processes, control requirements, and risk management frameworks are understood by all team members
Assist the team with financial performance monitoring in terms of targets
Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate
Share best practice and provide feedback to continuously improve performance standards
Pursue self-development to increase personal effectiveness
Ensure collection of access cards from employees leaving the department and coordinate removal of systems access
Participate in local events to support community needs and raise the team’s profile
People Management
Lead the team to ensure effective management of collections
Ensure operational targets including prioritisation of work schedules are achieved
Identify the need for additional resources including people, budget, and equipment
Develop and monitor achievement of performance objectives in the team
Ensure compliance to policies, legislation, and regulations
Encourage frequent knowledge sharing between team members
Identify developmental needs and propose training plans
Develop a succession plan for the team
Monitor leave plans and overtime to ensure adequate coverage and efficiency
Address poor performance through formal programmes
Create an enabling work environment and ensure required training is completed
Operations Management
Monitor productivity dashboards to ensure key metrics are met
Recommend restructures for clients according to set parameters
Ensure customer complaints are actioned within 48-hour SLA
Assist the team with complicated queries
Implement, monitor, and track Collections strategy
Align business rules to policies and procedures
Ensure satisfactory service delivery
Risk & Compliance
Ensure adequate controls are in place and regulatory requirements adhered to
Address control and audit issues in
good time
Provide auditors with required information promptly
Log, investigate, and close risk and loss events due to error or fraud
Ensure compliance requirements are understood and gaps highlighted
Participate in BCM tests and document results
Develop and update Risk and Control Assessments (RCA’s) quarterly
Ensure compliance with physical and systems access control and information security requirements
Develop action plans to reduce and manage risk issues
Ensure all activities comply with regulatory requirements, Enterprise-Wide Risk Management Framework, and internal policies
Customer Service
Deliver consistently high standards of customer service
Reduce action line complaints
Promote customer orientation and focus across the business unit
Identify and execute initiatives to exceed customer expectations
Qualifications
University degree or equivalent professional qualification
Awareness of Group Credit Policies, Collection & Recoveries Policy and strategy
Understanding of banking policies, principles, and procedures
Ability to work under pressure to meet strict deadlines
Knowledge of workflow management
Understanding of Retail, Service Delivery, and Business banking proposition
General knowledge of Kenyan law impacting banking and employee management (Data protection, Consumer Credit legislation, etc.)
Understanding of banking IT systems and telephony systems
Knowledge of bookkeeping procedures and systems
Detailed understanding of the bank’s Performance Management model
Understanding of IFRS9
Experience
Understanding of the local competitor market
Experience in an operations environment
Prior experience resolving customer queries/complaints
Prior experience working with service providers
Experience in managing a team
Relationship management experience
Basic credit management techniques
Risk management techniques
Impairment management
Experience with models and management information tools
Experience leading a team and working with different stakeholders
How to Apply
For more information and job application details, see; Absa Bank Limited Senior Manager Collections Jobs in Kenya
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