Absa Bank Limited Branch Manager - Sarit Jobs in Kenya
Absa Bank Limited Branch Manager - Sarit Jobs in Kenya; To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience, and achievement of Operational & Controls rigor excellence in branches.
Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.
Drive implementation of business and service strategies, deliver Retail and Business Banking performance and growth targets in the branch.
Maintain a high level of bank standards and management controls to achieve operational & control rigor excellence, through strict adherence to operations and compliance policies and guidelines.
Establish a high-performance culture amongst the branch team.
Job Description
Key Accountabilities (Duties & Responsibilities)
Business Growth – Time Split 60%
Implement business strategic initiatives and create ownership of the branch performance targets
Monitor branch business performance and adjust execution strategies accordingly
Manage branch portfolio risks in line with the bank’s portfolio appetite
Conduct product review and development through market feedback
Collaborate with other business functions to maximize cross-selling opportunities
Conduct market intelligence to identify new opportunities and trends
Manage borrowing and non-borrowing accounts to enhance loyalty and retention
Lead the branch team to achieve retention, transaction migration, balance sheet growth, and acquisitions
Establish firm relationships with top clients and influencers in the local area
Provide regular feedback to staff on performance
Ensure proper controls, processes, and procedures are adhered to at all times
Ensure branch operations comply with regulatory timelines and standards
Maintain branch look and feel as per Absa standards
Ensure adherence to KYC & AML processes
Review and sign off system reports as per Records Management policy
Remain alert to financial crime risks and adhere to reporting principles
Manage branch costs and expenditure effectively
Ensure compliance with operational, security, and control risks
Achieve satisfactory audit ratings through continuous assessment
Internal Controls, Governance, Processes & Procedures – Time Split 15%
Ensure compliance with Absa policies and regulatory requirements
Adhere to KYC & AML processes for new business
Review and file system reports appropriately
Manage branch costs including expenditure, maintenance, overtime, and sundry losses
Ensure compliance with operational and security risks to protect assets
Achieve satisfactory audit ratings and close exceptions promptly
Ensure fees and commissions due to the bank are collected
Drive quality sales and manage delinquency
Ensure adherence to data privacy policies
Customer Experience – Time Split 15%
Maintain branch look and feel as per Absa standards
Ensure excellent customer experience and set TATs are
achieved
Act promptly on customer complaints and queries
Keep customer data up to date
Maintain branch NPS scores
Gather customer feedback and advise leadership for improvements
Monitor counter service to ensure acceptable waiting times
Capacity Building & People Management – Time Split 10%
Build and develop a high-performing and motivated staff team
Plan resources, set performance objectives, and provide feedback
Offer training, coaching, and mentoring to branch staff
Coordinate branch resources to achieve common goals
Undertake e-learning and training activities within timelines
Manage succession planning and training needs analysis
Handle performance, disciplinary issues, and grievances
Manage staff leave and sickness
Role/Person Specification
Qualification
University degree in a relevant discipline; postgraduate qualifications are an added advantage
Preferred Experience
At least 5 years of Banking/Financial Services experience, with 3 years in branch management
Prior supervisory or managerial experience in banking
Knowledge and Skills
Strong leadership, managerial, and interpersonal skills
Effective communication, problem-solving, and staff development abilities
Solid understanding of financial products and services
Knowledge of lending, investments, compliance, risk management, and customer relationship management
Track record of achieving sales targets
Understanding of banking regulations and compliance requirements
Knowledge of competitor and market activity
Detailed knowledge of operational and credit risk policies
Ideal Job Competencies
Technical Competencies
Technology skills – banking applications and spreadsheets
Conceptual and analytical skills
Risk management skills
Compliance and regulatory framework knowledge
Credit skills and portfolio management
Audit standards and legislation knowledge
Banking and business operations knowledge
Behavioral Competencies
Results and achievements oriented
Leadership and management skills
Communication and interpersonal skills
Negotiation and selling skills
Human resource management skills
Personal ethics and integrity
Relationship management skills
Reputation consciousness
Work Cycle and Impact
In charge of branch strategic initiatives
Branch leave management
Review and testing of offsite bank keys
Management of e-learning for self and staff
Conduct snap checks as per procedures
Routine testing of control application and effectiveness
How to Apply
For more information and job application details, see; Absa Bank Limited Branch Manager - Sarit Jobs in Kenya
Find daily jobs in Kenya.Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to Africa Jobs.
