A 4-Star Hotel Hotel General Manager Jobs in Uganda

A 4-Star Hotel Hotel General Manager Jobs in Uganda


  • The General Manager will provide overall strategic leadership and general oversight of the day to day operations of the resort leading a highly technical team that is expected to deliver exceptional service, ensure optimal use of facilities and champion a high performance client centric service culture all in line with the Strategic Plan, Marketing Plan, and UHOA guidelines.

  • In addition to being an ambassador for the Resort brand and acting as the Resort spokesperson, the General Manager will be expected to successfully deliver on the underlisted Key Result Areas (KRA).

    Key Result Area (KRA)

    Financial Management

  • Revenue maximization

  • Financial monitoring, performance & reporting

  • Preparation of overall budget and forecasts

  • Cost & energy saving initiatives

    Sales and Marketing

  • Oversee sales activities of the property and meet revenue objectives.

  • Identify and seek out potential business in viable local, regional & international markets.

  • Propose and identify new business opportunities

  • Promote the resort recreational facilities

  • Initiate and package new offers to increase service offerings and revenue

    Guest Satisfaction

  • Enable consistent guest satisfaction ratings.

  • Facilitate efficient and efficient service

  • Monitor overall customer satisfaction

  • Champion the refurbishing of the property/facilities

  • Advise and oversee any capital development projects and initiatives

    Planning and Organising

  • Legal & regulatory compliance

  • Conduct industry trend analysis and makes suggestions for improvement of the operation

  • Quality assurance

  • Risk & crisis management

    Employee Management

  • Optimal staff, retention & development

  • Team performance management

  • Adherence to all related employment laws and regulations.

  • Timely conflict & grievance management

  • Property and facility management

  • Overall supervision of property/facilities and maintenance register

  • Compliance with health and safety standards and by-laws in place

  • Management of assets register

    Stock Management

  • Monitor robust stores and inventory management system

  • Adherence to purchasing and supply standards and processes

    Health and Safety

  • Champion environmental management, property hygiene, health & safety initiatives

  • Oversee compliance with statutory food & hygiene standards

    Person Specifications:

    Qualifications

  • Masters Degree in hospitality management or business highly desirable

  • Bachelors degree in hospitality management, business or related field a must

  • Diploma in Hotel management from UTALI college – Kenya or other reputable hospitality training facility, desirable

  • Experience in opening, managing or re-positioning a
    hotel or beach-side recreational facility with clear professional high impact track record highly desirable

    Experience

  • At least 6 (six) year’s experience working within a hotel or recreational beachside facility as part of the Senior Management Team (SMT)

  • Demonstrated ability to articulate and provide strategic advice at Board level on the direction and potential expansion of the business highly desirable

    Desired Attributes

  • Strong entrepreneurial capabilities and business acumen

  • Warm, sociable & fun loving personality, assertive & confident

  • Strong leadership, administrative and organisational skills

  • Ability to multi-task & champion high level prioritization

  • Proactive creative approach to issues

  • Strong data collection, analytical & presentation skills

  • Critical thinking capabilities coupled with strong problem solving skills

  • Good proposal and report writing skills.

  • Proficiency in basic computer packages.

  • Strong planning & organization skill capabilities

  • Strong Communication, influencing capability & Interpersonal skills

  • Ability to work and motivate multicultural & technical teams

  • Must be a self-motivated and reliable person who can work with minimal supervision

  • Unassailable integrity and commitment to high ethical conduct & confidentiality

  • Methodical, organized mind with great attention to detail

  • Ability to initiate and maintain strong business networks

  • Strong computer & digital capabilities

    How to Apply

  • If you are interested in joining a dynamic and forward looking organization, submit your application letter and CV only on

  • recruitment@success-africa.com by 5:00 pm on 07/08/2020. Your application letter must carry the reference number: H-GM/01/20. Document size limit: 2MBs

  • In your application, highlight your leadership experience from childhood to date. If you speak a second international language and/or good with a musical instrument, it would be an added advantage worth highlighting too.

  • Any form of canvassing will lead to the disqualification of your application. Hand delivered or late applications will not be accepted.


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