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Country » Ethiopia

Programme Operations Manager

The role:

The Program Operations Manager (POM), will be responsible for leading the implementation of Save the Children’s dual mandate in Dollo Ado Woreda.

This will include managing the humanitarian response in Dollo Ado refugee camps and managing our development programming in the host communities.

S/he will have overall responsibility for Save the Children’s developmental and humanitarian operational platform The POM, will play a key role in the implementation of, the restructuring of the teams in Dollo Ado to maximize the efficiency, effectiveness and impact of our interventions with the budget available; will be expected to strengthen and support all areas of Save the Children International (SCI) operations quality programme implementation, monitoring and evaluation, team management.

S/he will ensure that teams implement high quali ty programs at scale that impact positively on the lives of children and vulnerable refugees and that meet with Save the Children International’s Humanitarian Framework, Standard Operating Standards, SPHERE standards and our commitments to donors, UNHCR and the Government of Ethiopia.

The POM, will work closely with our business development team in design quality proposals that are fitting to the practical program implementation on the ground to ensure the needs of children are being met.

Required qualifications and experience:

  • University degree in a relevant academic discipline-Masters in international development, conflict and health an advantage.
  • Minimum of 5 years practical experience managing a large programme in a complex emergency context, focus in 2 of the following areas: refugee influx, food insecurity, health, nutrition, education and child protection
  • Experience of managing the programme cycle, including assessments, project design , proposal and report writing, implementation, monitoring and evaluation
  • Excellent planning coordination and reporting skills, with the ability to organise a substantial workload comprised of complex, diverse tasks and responsibilities
  • Sound financial management skills, particularly in budgeting and reporting;
  • Computer literacy, particularly in word, excel and PowerPoint
  • Strong communication, people management and interpersonal skills in English, with experience in leading multi-cultural, multi-location, values driven teams;
  • Willingness to work and travel in difficult and insecure environments
  • Committed to Save the Children Internationals global policies and values

    Save the Children need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.

    To see a full job description, please visit our website at: Programme Operations Manager

    Please apply in English using your CV and covering letter as a single document, including your salary expectations for this role.

    How to apply:

    Please apply with a covering letter and up-to-date CV to: spettersson.64445.3830 [at]

    Application deadline: 1st July

    Country » Mozambique

    CASACA Consortium Manager

    Contract length: Fixed term 9 months (unaccompanied)

    The role:

    The Consortium Manager is responsible for the effective and accountable running of the COSACA grant, the overall management and implementation of quality programming guided by the program proposal, and representation with relevant stakeholders. Training, mentoring and capacity building is also a crucial part of this position.

    With the yearly flooding and cyclone season likely to begin in December there is an urgent need to put in place the joint operating and capacity building plans funded under this grant, along with prepositioning of stocks.

    The recruitment of a COSACA Consortium Manager is critical to the success of this preparedness-response project.

    Required qualifications and experience:

  • Post-graduate degree in social/political sciences, arts or in a humanitarian assistance related field
  • Demonstrated 5-7years experience with humanitarian multi-sectoral humanitarian responses, including participatory assessment methods, in complex emergency contexts with an international NGO or UN agency.
  • Ability to work independently and as a team player who demonstrates leadership and is able to support and train program staffs and also able to work in changeable situation in a sensitive and participatory manner.
  • Demonstrated strong interpersonal skills including the ability to build and manage complex and diverse stakeholder relationships and develop harmonious teams in a cross cultural context.
  • Ability to operate effectively under extreme circumstances including stress, high security risks and rough living conditions.
  • Experience in capacity building.
  • Able to manage a high workload and meet tight deadlines
  • Good command of English and Portuguese.
  • Competent IT skills and experience of using email and Internet
  • We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.

    To see a full job description, please visit our website at: Programme Operations Manager

    Please apply in English using your CV and covering letter as a single document, including your salary expectations for this role.

    How to apply:

    Please apply with a covering letter and up-to-date CV to: spettersson.64445.3830 [at]

    Application deadline: 1st July

    Country  » Kenya

    1. Roving Award Coordinator

    The Roving Awards Coordinator will when in-country support the Award Manager in the planning, securing and managing of both development and humanitarian awards. The position plays a lead role in award information management and shares and coordinates information across departments when in country.

    Additionally, the Roving Awards Coordinator will support the Head of Awards with dedicated support on high risk awards; and providing analysis; compliance capacity building and monitoring of all phases of awards.

    Scope of Role:

    Reports to: Head of Award Management

    Staff reporting to this post: none

    Role Dimensions:

    Key Areas of Accountability :

    Roving Award Management in-country

  • Support the effective dissemination of award information so that all key contributing staff have a clear understanding of Save the Children processes and donor requirements and expectations throughout the lifecycle of an award (opportunity to close-out).
  • Assist with the coordination of Award Kick-Off meetings.
  • Support the Country Award Manager to improve the reconciliation process (reporting assurance mechanism) between Finance, Procurement, Logistics, Distribution, M&E that will ensure accountable reporting to donors.
  • Support and where appropriate coordinate the proposal development process.
  • Support and where appropriate coordinate the internal processes for preparation of donor reports.
  • Facilitate effective and prompt communication by relevant staff with members on their awards.
  • Support program staff to comply with Save the Children partnership policies and procedures, and ensure all implementing partners undergo legal vetting and that the appropriate agreements are completed prior to commencing work with Save the Children.
  • Support award close-out, helping project managers to ensure all tasks are completed as per the close out checklist and that all required close-out documentations are kept on file.
  • Ensure award close out processes are officially completed in AMS.

    Qualifications and Experience


  • Good attention to detail and analytical skills
  • Computer literate (i.e. WORD, advanced Excel, Outlook, Internet Explorer, financial systems)
  • Cultural awareness and ability to build relationships quickly with a wide variety of people
  • Patient, adaptable, flexible, able to improvise and remain responsive and communicate clearly and effectively under pressure
  • Excellent planning, management and coordination skills, with the ability to organise a workload comprised of varying and changing tasks and responsibilities
  • Strong communication (written and spoken) in the local language and minimum intermediate level in English


  • Knowledge of donor requirements and experience of NGO award management systems and processes
  • Knowledge of the requirements and experience managing awards from major donors including budgeting, eligibility issues, compliance management, and reporting
  • Fluent in English, French, Spanish, Portuguese

    For full job description, job application contacts and other requirements - Roving Award Coordinator

    2. Resourcing Coordinator

    Resourcing Coordinator - To be responsible for maintaining and updating core HR administrative systems including the HR Database, filing system, induction processes.

    Key Areas of Accountability:

    Resourcing and recruitment

  • Support the Regional office by providing a comprehensive and responsive resourcing strategy.
  • Support countries in the end to end recruitment process for international and other key senior national positions.
  • Providing advice on Job evaluation and reviewing JDs to ensure compliance with Save the Children policy and supporting the preparation of adverts and posting in internal and external jobsites.
  • Providing support to shortlisting and interviews and ensuring child safeguarding standards are met during the process.
  • With inputs from HR Director, advising on salary offer, liaising with SCI centre for preparation of international contracts.
  • Give full support on reference checks and secure documentations before hiring.
  • Providing training on Recruitment, Interviewing skills and others to relevant country program staff.
  • Update the HR information system (HRIS) in a timely and accurate manner. This includes setting up new starters, leavers, amending personal details, updating contract information, inputting performance ratings, training information and running of reports on a monthly basis.
  • Maintain accuracy and integrity of data through timely input to electronic and hard copy l personal files. Maintain confidentiality in respect of all candidates' and employees' records whether manual or computer maintained and ensure that all records are held securely.
  • In coordination with the Regional HR Director issue International staff contracts and set up personal files for each employee.
  • Assist with pre-employment medical screening administration for International employees.
  • Ensure successful completion of HR payroll information for International staff with all documentation submitted accurately and in line with payroll deadlines on a monthly basis.
  • Coordinate with the center HR the submission of applications for medical insurance membership, Life Insurance, and Long Term Savings plan enrolment for International employees, ensuring this is set up in advance of their start date; and notify new employees accordingly.
  • Respond to administration related queries on Insurance enrollment for International employees.

    Develop expedite HR processes for Humanitarian responses:

  • In collaboration with the Humanitarian Operation Director, Regional HR Director and HR counterparts in country offices throughout the region plan, coordinate and implement Emergency recruitment and staffing plan.
  • Supporting countries especially where capability is low, in the end to end recruitment process for international and other key senior national positions during the emergency response.
  • Work with country office HR managers to keep the Country Office prepared for emergency such as defining organizational structure, job profiles, pay and salary scale and recruitment procedures relevant to emergencies.
  • Managing recruitment and deployment of personnel during emergency response
  • Development and maintenance of the Regional Emergency Roster for external resource and facilitating release/hiring.


  • Working closely with the rest of the regional HR team to deliver on the team objectives including any other duties not already prescribed.

    Qualifications, Experience and Skills

  • Minimum of 5 years in a generalist HR management role; minimum of 2 years' experience in the resourcing and recruitment role. (with the knowledge of the East African country context)
  • Bachelor's degree in Human resources, general management or business administration.
  • Technical skills in most if not all aspects of human resource management with a focus on Recruitment and Selection, Learning and Development, Performance Management.
  • Excellent IT skills, to include Microsoft Office, Word (including Mail merge), PowerPoint, Excel and Outlook
  • Experience of working with an HR database, with the ability to accurately input data and generate reports.
  • Ability to prioritise, work to tight deadlines and use own initiative.
  • Ability and confidence to communicate appropriately with people at all levels, both internally and externally within a diverse client group.
  • Respect the importance of confidentiality, particularly in relation to employees' personal details.
  • Ability to work accurately, with excellent attention to detail
  • Understanding of core HR processes good verbal/written communication skills
  • Experience of working in a dynamic, fast-paced environment.

    For full job description, job application contacts and other requirements - Resourcing Coordinator

    3. I.T Officer

    I.T Officer - Under the general guidance of the Regional office Support Services Manager, the IT officer is responsible for the ICT systems of the organization including research, designing and developing application systems, and providing technical support and training to the users; updates and computerizes the major activities of the organization; plans, deploys and administers communication and application technology, through better and available infrastructure for information processing of the organization.

    Key Areas of Accountability:

    Manage Information Technology and Computer Systems

  • Overall in charge of the ICT systems at EARO.
  • Updates the users with changes and current IT systems, and provides technical support and training to the IT users of the EARO;
  • Assesses and approves of any procurement of IT related equipment for EARO including providing technical specifications and making recommendations to the Admin & Logistics team for purchases
  • Conducts research in variety of IT topics, as needed, and develops related summaries and reference materials;
  • Ensures the availability of services & servers in the network including domain controller, applications server and Internet as a resource
  • Ensures that the IT equipment are functioning properly and conducts pre- and post-tests of IT-equipment that are out-sourced for maintenance;
  • Conduct IT induction to all new staff in EARO including visiting staff, others.
  • Makes backups and tests the backups for the available servers in the organization;
  • Prepares monthly IT reports to management;
  • Executing issues as escalated by the IT assistant and making determination for next cause of action
  • Representing IT in program meetings and attending related workshops that add value to the organisation
  • Manages and in collaboration with Admin department, updates IT equipment register
  • Manages service provider relationships and ensures SCI gets value for money
  • Working with Admin and Finance to generate monthly telephone bill reports from the PABX. Generates monthly telephone bill reports from the PABX and shares with Admin & Finance for charging
  • Performs other related tasks as required.

    Qualifications and Experience:

  • Bachelor in an area of Information Technology (IT) or equivalent.
  • 5 years' experience directly related to the actual post
  • Having excellent proficiency in spoken and written English with strong interpersonal skills and demonstrated ability to lead team effectively.
  • Have commitment to work longer hours/weekends or on remote field visits whenever needed.
  • Commitment to SCI's values

    For full job description, job application contacts and other requirements - I.T Officer

    4. Regional Human Resources Manager East Africa

    Regional Human Resources Manager East Africa - As a key member of the Regional Human Resources team and in close collaboration with the Regional HR Director, you will be responsible for supporting and advising the country programmes on the various HR processes and systems. This includes support and advice in setting up or enhancing Recruitment and Selection, Training and Development, employee orientation and induction, Performance Management, Compensation and Benefits and Employee Relations.

    Key Areas of Accountability:

    Coordinate Regional and Country Office HR Quality assurance and reporting, ensuring the Save the Children Management Standards is in place and implemented across the Country Office.

  • Ensure HR policy and procedure are in place and implemented by the Country Offices
  • Ensure the right systems and processes are in place for recruitment, orientation and induction, compensation and benefit management, performance management and staff development.
  • Ensure compliance of Country Programmes to the Save the Children Quality standards and building country programme's capacity to adhere to the standards. Quality assurance and compliance across Country Offices.
  • Acting as a conduit between the Country Offices and Regional Office regarding improving systems and process in HR management adding value to the transaction in both directions

    Supporting and establishing Learning and Development programs and processes across Country Offices to deliver economies of scale and common standards where appropriate

  • In collaboration with the Regional HR Director, HR counterparts in country offices throughout the region and the Country Directors, plan, coordinate and implement regional training programs such as the Senior Management Development Program, Achieving Peak Performance, Management Development Programs and technical training in the region.
  • Establishing coaching and capability development programmes for Country Office HR teams
  • Leading on cross country support, exchange of lessons learnt, potential centres of expertise and potential areas for job swapping, peer coaching etc.
  • Coordinating potential areas for job swapping, temporary assignments and other recruitment opportunities.

    Supporting and HR emergency preparedness program across the region

  • In collaboration with the Humanitarian Response Team, Regional HR Director, HR counterparts in country offices throughout the region and the Country Directors, plan, coordinate and implement HR policies and procedures for emergency programs
  • Coordinate with the country office and establish orientation/induction and exit briefings for humanitarian deployments.
  • Coordinate with the Country offices to establish a psychosocial support system which can be used by the Regional office and Country Offices within their context and need.
  • Coordinate and give advice on the national staff benefit for emergency responses
  • Coordinating potential areas for job swapping, temporary assignments and other recruitment opportunities to enhance Country Offices capacity in both development and emergency programs
  • Ensure the establishment of a complete data base system across the country offices using HRIS to effectively manage the staffing updates to be used by the Regional Office and country offices for all occasions and especially for emergency scenarios.

    Support the change management process for the transition within the region

  • Coordinate with the country offices under transition to support them in recruitment, HR policy including advice compensation and benefit package as per their local context.
  • Ensure the orientation and induction of new employees is being implemented across the country offices

    Acting as back-up for Country Office HR Directors

  • In collaboration with the Regional HR Director, providing back-up as required for HR managers in low complexity country offices. This may require occasional on-site support, but will primarily be provided virtually. This may be shared with other members of the regional HR team.


  • Working closely with the rest of the regional HR team to deliver on the team objectives including any other duties not already prescribed.

    Qualifications and Experience

  • Minimum of 7 years in a generalist HR management role; minimum of 2 years' experience in the Regional role. (with the knowledge of the East African country context)
  • Bachelor's degree in Human resources, general management or business administration.
  • Technical skills in most if not all aspects of human resource management with a focus on Recruitment and Selection, Learning and Development, Performance Management, Compensation and Benefits and HR Policies
  • Demonstrated ability to work in multi-cultural situations and/or multi-locational settings using a collaborative approach
  • Demonstrated ability in designing, implementing and evaluating emergency HR management system
  • Proven ability to handle challenging work load
  • Excellent written and verbal communication skills
  • Conversant in practical Human Resource Information System and other relevant soft-wares
  • Fluency in English
  • Commitment to Save the Children values.

    For full job description, job application contacts and other requirements - Regional Human Resources Manager East Africa

    5. Admin Assistant

    Admin Assistant - To provide administration support to the Administration department. Responsible for supporting the administration team in the fulfilment of all administrative requirements for Save the Children's East Africa Regional Office in accordance with SCI policies and practices.

    Key Areas of Accountability:

  • With support from Administration Coordinator ensure that all staff and visitors are well briefed on the administrative procedures and systems in place in the organisation.
  • Responsible for managing the issuance of office stationery and general office supplies. Ensuring that all stock sheets are updated on a weekly basis and proper records of this are in place.
  • Support the Regional Office Administration team in ensuring that all procurement requests and procurement orders are processed in a timely manner and all supporting documentation are in place for any procurement being done.
  • Support the Events Officer in facilitating arrangements for conferences, meetings, workshops etc .
  • With support from the Events Officer/ Administration Coordinator ensure office policies and procedures are disseminate and adhered to by staff
  • Initiate payments for administration services - suppliers, water bill, electricity bill, telephone bills, fuel, Lunch bills etc; by ensuring that all supplier invoices are processed in a timely manner and invoice tracker is updated.
  • Assist the Receptionist in the front office functions of the Regional Office; distributing incoming and outgoing correspondences; manage the reception of visitors to the office and deal with their queries; accommodation and transport bookings.
  • Systematically maintain files of hard and electronic documents related to administration
  • Perform any other duties as directed by the line manager
  • Representing the principles and work of Save the Children to NGOs and INGOs, government, and other stakeholders when required;
  • Together with others, ensure compliance with and promoting all SCI policies such as Code of Conduct, Child Safeguarding, Whistle blowing, Fraud, and Health and Safety.

    Qualifications and Experience

  • Bachelor's degree in business administration, or Higher diploma with relevant professional experience
  • Minimum three (3) years proven work experience in administration within a busy working environment such as INGOs
  • Good communications and reporting skills
  • Proficiency in working with computers particularly spreadsheets and word processing
  • Good report writing skills
  • Experience of working within a team and team building
  • Ability to work within a multi-cultural setting
  • High level of integrity and ability to work as part of a professional team
  • Ability to work under pressure to meet tight deadlines Background in large international non-governmental organisation or other international relief/development body.
  • Commitment to Save the Children values.

    For full job description, job application contacts and other requirements - Admin Assistant

    6. Regional Operations Project Officer

    Regional Operations Project Officer - The Regional Operations Project Officer will support the regional operations team and country offices with the production, coordination and dissemination of quality and timely management information (including tracking of humanitarian response finance/grants and human resource deployments); communication products and regional analysis.

    Key Areas of Accountability:

  • Build and maintain a understanding of the type of programme management information that is required for the evolving needs of Save the Children Regional Office, Centre and members based on on-going programme support; profile building and fundraising suitable for a variety of audiences.
  • Working directly with Country Offices and coordinating across the regional operations team and other departments to ensure the timely delivery of Country Annual Planning and Annual and monthly/quarterly reporting.
  • Work with country office project officers; information & communications officers and others to produce, consolidate and disseminate regular management KPIs, SitReps; Output Trackers, Funding and Grants; deployment trackers and Operation Management Information (OMT); regional humanitarian dashboard; as well as updated Q&As and Fact Sheets (according to in-country sign off procedures).
  • Work with the regional operations team to identify and support improved emergency preparedness and contingency planning across the East Africa region - including for the regional office itself.
  • Work with the regional operations team (and identified country focal points) to support identified backstopping needs to categorised humanitarian responses. Assist in the identification and coordination of resource needs and allocations (including tracking of funding and HR deployments).
  • Work with regional operations team and others within the regional office and country offices to support the production and dissemination of regional humanitarian trend analysis and early warning information.
  • Monitor internal and external humanitarian information sources to provide oversight of emerging and continued humanitarian contexts. Attend regional forum and networks as required.
  • Act as a key focal point within the regional operations team for the coordination of media visits and internal and external programme visitors, providing all necessary Nairobi level documentation & support - including transportation, accommodation, registration and security & child safeguarding briefings.
  • Act as a focal point across the country programs for media & information requests across the region.
  • Work with country programmes to ensure that all media and communication protocols are closely followed and the in-county sign off procedures are adhered to by all SC members.
  • Support the regional operations team and country offices in the identification of capacity building needs.
  • In liaison with the Humanitarian and Leadership Academy - Nairobi Learning Centre support the implementation of training, capacity building and mentoring initiatives across the region.
  • Provide training, mentoring and build capacity of country project officers and information communication officers or other designated staff to deliver usable response management information to meet region, centre and member needs.
  • Act as a link between country offices and centre and members to promote 2-way communication and accountability. Ensure country offices understand the value of the information they provide and that centre is sharing this information effectively.
  • Occasionally be deployed to country offices in the initial stages of an emergency response to assist with duties linked to this role.
  • Undertake other duties and responsibilities commensurate with the grade of this post

    Qualifications and Experience


  • Bachelor Degree in either international relations, political Science, journalism, or sociology (Master's degree preferred)
  • Able to manage a high workload and meet tight deadlines
  • At least 2 years demonstrable experience in role with similar responsibly for information management and coordination
  • Ability to work effectively to elicit information from a variety of stakeholders and to adapt this into concise materials in English to support and promote the work of Save the Children.
  • An understanding of response management and the critical importance of information management and communications
  • Excellent written and spoken English
  • Excellent and proven communicator able to communicate to a wide range of audiences.
  • Builds capacity with hands on practical approach and can demonstrate experience of training.
  • Resourcefulness, flexibility, good organisational skills and the ability to prioritise and to meet deadlines.
  • Good understanding of children's issues, rights, development and humanitarian issues, and the ability to relate Save the Children's work within this context.
  • Ability to work effectively with people from different nationalities, cultures, ethnic and religious groups across the region
  • Willingness and the personal circumstances to be able to travel regularly around the region (average of one week a month, sometimes more)
  • Competent IT skills and experience of using email and Internet


  • Experience of working for or with Save the Children, or a related rights or development organisation
  • Understanding of the developments issues and/or work experience in East Africa region
  • Basic competence in one or more of the major languages in the region
  • Experience of operating multimedia equipment including digital cameras, video recording equipment, web cams, and voice recorders.
  • Experience of tailoring communication and advocacy messages for a variety of decision-makers and high level audiences.
  • Commitment to Save the Children Values

    For full job description, job application contacts and other requirements - Regional Operations Project Officer

    7. Regional Office Support Services Manager, East Africa Regional Office

    Regional Office Support Services Manager, East Africa Regional Office - As a member of the regional team, the Regional Office Support Services Manager will have primary responsibility for the day-to-day Support Services of the regional office, supporting the regional team, regional programmes team and SCI member staff based in the EA Regional Office.

    Key Areas of Accountability:

    The East Africa Regional office hosts 75+ employees from various Save the Children Member organisations as well as regional programmes and SCI functional teams that provide direct country office support.

    The key responsibility will be to provide excellent customer service to all EARO staff freeing up their time to deliver outstanding results for children. Role modelling and supporting the development of an organisational culture that reflects our values, promotes accountability and high performance.

    Leadership and management, including:

  • Being the trusted partner of the Deputy Regional Director to propose, implement and monitor compliance on all support functions of the regional office
  • Develop the support services capacity of the EARO to ensure the organisation's goals and objectives and management operating standards are met; this includes oversight of regional office security and IT management
  • Responsible for financial accountability and management of Regional Office administrative budget to ensure efficient utilisation of EARO resources
  • Responsible for the HR management of all national staff at regional office as well as international staff administration
  • Ensure compliance with global support service policies and where required collaborate with other stakeholders to be consistent
  • Lead and support the support services team to build their capacity and to meet their objectives
  • Provide effective communications at all levels for smooth day-to-day functioning of the processes
  • Responsible for preparation and timely submission of monthly finance, logistics and admin reports to relevant Directors
  • Proactively analyse workflow for possible bottlenecks and recommend possible solutions

    Administration, not exhaustive:

  • Provide legal oversight in terms of work permits; registrations and staffing agreements with Member affiliates.
  • Responsible for all matters regarding coordination of Technical Advisors based at the regional office including ensuring overall adherence to tripartite agreements
  • Negotiate, finalise and monitor timely payments on lease agreements and service contracts for office and international staff housing
  • Provide induction and logistical support to incoming staff. Help staff to settle in Nairobi
  • Oversee overall maintenance of office facilities and equipment. Responsibility for their security and efficient utilisation.
  • Ensure compliance with Health and Safety regulations and adequate insurance cover
  • Oversee procurement and all framework agreements
  • Administer and maintain records, registers and other relevant documents (Registrations, Charities commission, etc.)

    Financial management, not exhaustive:

  • Line management and support to Regional Office Finance Officer ensuring monthly accountabilities and payroll effectively managed.
  • Oversee EARO accounts to ensure accurate reporting of expenses
  • Responsible for compliance with SCI and generally accepted accounting principles
  • Have controls in place for petty cash management and be responsible for its safe keep
  • Ensure accuracy and completeness of supporting documentation as evidence of transactions
  • Responsible for formulating and implementing internal control systems
  • Forecast monthly expenses in advance and prepare fund request for RFD review
  • Liaise and work with external parties such as bankers, auditors, corporate secretary, government agencies

    Qualifications and Experience

  • Diploma/Degree holder, preferably in a finance and admin management course.
  • CPA preferred
  • Minimum 5 years work experience in a related position (administration/management)
  • HR administration management experience great advantage
  • Managerial skills, including the ability to supervise, delegate and coach team members
  • Excellent work planning and time management skills to effectively organise substantial workload that includes diverse tasks in both regular and emergency contexts
  • Demonstrated credibility with colleagues and stakeholders at all levels of an organization
  • Strong interpersonal skills with the ability to work in a team and also independently
  • Demonstrated ability to work in multi-cultural situations and to multi-task
  • Excellent written and verbal communication skills
  • Knowledge of Microsoft Office and of a financial system will be a plus
  • A commitment to the mission, vision and values of Save the Children

    For full job description, job application contacts and other requirements - Regional Office Support Services Manager, East Africa Regional Office

    8. Programme Director for Regional Programme

    Programme Director for Regional Programme - The Regional Programme (RP) is a specialized programme achieving results at scale by working primarily with Pan African and East African bodies such the African Union (AU), African Committee of Experts on the Rights and Welfare of the Child (ACERWC), East African Standby Force (EASF), East African Community (EAC) and Intergovernmental Authority on Development (IGAD).

    Key Areas of Accountability:

    Strategic Planning:

  • Provide strategic direction to the East Africa (EA) Regional Programme (RP) and team
  • Take a lead role in development of RP strategy as it reflects the Save the Children global and African priorities
  • Overall responsibility for growing the RP portfolio through the development of proposals in all sectors namely CP, CRG, disaster risk reduction (DRR), education, health and nutrition, and hunger and livelihoods
  • Provide strategic vision in linking with regional bodies such as the AU, ACERWC, EASF, EAC and IGAD
  • Identify new strategic partnerships with other regional bodies for instance (Common Market for Eastern and Southern Africa (COMESA) and African Development Bank (AfDB)

    Program Development and Implementation:

  • Ensure RP integration within existing programs in CRG and CP and expanding to new sectors such as DRR, education, health and nutrition, hunger and livelihoods
  • Have overall responsibility for the implementation of programs that are primarily implemented by partners and enhance organization capacity development of RP partners
  • Develop a strong linkage with SC members to ensure that adequate resources are secured for programme activities from both grants and private funds which contribute to the overall strategy of the RP
  • Utilize a rights based approach for all program development and implementation
  • Steer the RP to have a first class dual mandate programme both in development and humanitarian contexts in line with the SCI Global Strategy
  • Initiate and participate in high level meetings with regional bodies e.g. the AU, EAC, EASF, ACERWC as well develop new relationships with IGAD, AfDB and COMESA amongst others
  • Ensure that all Country Directors and technical advisors are sufficiently involved in the development of new proposals as it speaks to their relevant countries
  • Manage the RP budget with necessary control oversight

    Monitoring, Reporting Evaluation and Learning (MEAL)

  • Ensures that the RP meets the SCI Program Essential Standards and has a robust M&E system to measure achievement and progress toward programme goals and results
  • Leads on ensuring that all annual financial and narrative plans and reports are of high quality and submitted to Save the Children members and donors on time
  • Develop an overall RP MEAL strategy in line with the RP strategic plan
  • Ensures that all partner sub-award agreements and annexes are in line with SCI standards with quarterly partner M&E visits on both financial and programme areas
  • Ensures the execution of high quality and timely baselines, periodic and final evaluations as well as audits


  • Develop an advocacy strategy for the RP with an emphasis of influencing regional bodies such as the AU, EAC, EASF, ACERWC amongst others
  • Identify key opportunities and events for the SCI RP to position itself as the leading organization on child rights
  • Be the spokesperson for the RP at high level events with regional bodies and partners

    Staff Management and Development

  • Lead in staff management of the RP and recruit new staff, manage and motivate the RP team
  • Be responsible for ensuring that each RP staff has clearly defined objectives, responsibilities and work plans in line with the RP strategy
  • Incorporate RP staff development strategies and performance management systems into team building processes
  • Proactively seek the involvement of Member technical assistance and ensure excellent coordination and cooperation with TAs

    Qualifications and Experience

  • Masters' degree in Human Rights, Public Administration or a related filed with 10 years working experience in Senior Management
  • Experience of directing and implementing programmes for children in more than one of Save the Children thematic areas (e.g. education, health and nutrition, CP, CRG and DRR)
  • Substantial international and relationship management experience leading to achieving results at scale
  • Extensive MEAL experience in project/program monitoring and evaluation
  • Highly developed interpersonal and communication skills including influencing, negotiation, diplomacy and coaching
  • Knowledge of and experience in regional bodies such as the AU, EAC, EASF and IGAD
  • Experience in developing and implementing organizational vision and strategies
  • Culturally sensitive, with highly developed interpersonal and communication skills including influencing, negotiation and coaching
  • Experience of building personal networks at senior levels with an emphasis on regional bodies
  • Experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy in
  • Commitment to Save the Children values

    For full job description, job application contacts and other requirements - Programme Director for Regional Programme

    9. Head of Programme Quality Support

    Head of Programme Quality Support - As a key member of the East Africa Programme team, the Head of Programme Quality Support will manage cross-cutting Programme quality support initiatives for Save the Children International Programmes in humanitarian and development contexts.

    Key Areas of Accountability:

    Programme quality learning and strategic planning:

  • Supporting CO's in East Africa region to meet or exceed the programme related Quality Framework Standards by co-developing and endorsing quality measurement tools; participate in CO assessments and functionally monitor CO's progress.
  • Responsible for driving the regional priority to develop; roll-out replicate and learn from Signature programming across the Country Offices and connect with the global agenda on this.
  • Building the evidence basis, programme development and thematic excellence by driving the regional programmatic analysis whether from humanitarian; development or resilience lens.
  • Responsible for capturing, feeding into and sharing best practices and lessons learned to drive innovation and continuous learning around our full spectrum work in the region as it speaks to the Theory of Change.
  • Coordinating and managing processes related to the Child Rights Situation Analysis (CRSA) and preparations of strategic planning in the East Africa
  • Together with colleagues in other EARO departments, monitor programme strategic planning, annual planning and reporting (CSP, CAP and CAR) processes, ensuring that these align with the global strategy and that core required Programme quality related content is captured
  • Ensure in collaboration with MEAL Manager, that MEAL pilot is successfully embedded through assessments; and ensuring a regional cross-sharing of MEAL methodologies
  • Ensure that Country Office' priorities for programme quality as connected with Theory of Change are supported, monitored and captured in annual regional progress report on Theory of Change

    Programme quality support:

  • Responsible for building and maintaining relevant working groups in organization to further develop appropriate training plans and materials to strengthen the capacities of country staff
  • Providing key technical leadership towards programme cycle; specifically with project start-up oversight of High Risk awards; ensuring responsibility delineation between Operations and Programme Quality departments; programme interpretation according to donor requirements and mechanisms for reporting established at kick-off.
  • Providing tools and good practise guidelines as well as monitoring of reporting of High Risk awards
  • Sourcing and brokering Technical Assistance (TA) to ensure the offer of TA matches the demand and need for technical assistance, and coordinating TA efforts with Members/GI's and Country Offices to enable effective provision of quality support and programme development
  • Coordinating and monitoring TA support visits in the region within full spectrum programming
  • Support the periodic programme quality reviews and real time evaluations across the East Africa programme

    Partnership development and management:

  • Responsible for ensuring the roll-out of the partnership principles and tools at Country and field level
  • Coordinate with Awards functions to ensure Partnership progress audits are adequately done in all CO.
  • Coordinating capacity building efforts with partners in programme development and quality approach, systems and tools
  • Working with CO teams to ensure partners' participation in strategic situation analysis, planning and decision making
  • Contributing to further developing and consolidating the partnership Essential Standards, procedures & guidelines and tools, overseeing their implementation and monitoring compliance across international Programmes - both development and emergencies


  • A degree in a relevant field either in relation to development, disaster management, management, or in one or more of Save the Children's thematic areas (e.g. education, public health, nutrition, child protection, HIV/AIDS, child rights, food security & livelihoods and humanitarian action) is considered a plus.

    Experience and Skills:

  • Extensive Programme management experience in international development and humanitarian Programmes, including
  • Strong practical project management experience and skills related to organisational development projects and international, cross-functional teams
  • Experience working with multiple countries and/or organization headquarter units
  • Direct experience of delivery of humanitarian Programmes, in a technical or operational role.
  • Demonstrated ability to thrive in a matrix management environment. Highly developed interpersonal and communication skills including influencing, negotiation and coaching.
  • Track record in developing relationships, building networks and working with multiple stakeholders to develop plans and strategies
  • Knowledge of international humanitarian and development systems, institutions and donors, and of procedures, accountability frameworks and best practices
  • Substantial training and capacity building experience
  • Cultural sensitive, with highly developed interpersonal and communication skills including influencing, negotiation and coaching.
  • Experience of supporting and developing Programmatic staff with different backgrounds and expertise
  • Commitment to Save the Children values.
  • Ability and willingness to change work practices and hours in the event of major emergencies.
  • Willingness to travel (varying, but expected to be 50% of time).

    For full job description, job application contacts and other requirements - Head of Programme Quality Support

    10. Monitoring, Evaluation, Accountability and Learning (MEAL) Officer - Mandera

    Monitoring, Evaluation, Accountability and Learning (MEAL) Officer - Mandera - To support the delivery of Monitoring, Evaluation, Accountability & Learning (MEAL) strategy, policy and practice by helping design programme monitoring systems, build the capacity of staff in their analysis and dissemination of data, and coordinate information management and reporting systems

    Key Areas of Accountability:

    Support the delivery of effective Programmes, in both development and humanitarian contexts, by:

  • Supporting the development of systems and processes for the implementation of M&E policy and procedure based on Save the Children best practice, developing frameworks to integrate impact assessment and learning and knowledge management into the programme and project cycle;
  • Supporting SC staff and partners and building their capacity in M&E issues and in the management of information systems, such as the development of required formats, key indicators, needs assessments, frameworks for evaluation, qualitative documentation of outcomes and impact of projects;
  • Maintaining a tracking spreadsheet for M&E activities and events - baselines, assessments, reviews, evaluations - tracking trends and recommendations, progressing their implementation where appropriate;
  • Coordinating the sharing of learning related to M&E practices across offices, encouraging consideration of results both between and within sectoral teams, and providing support when internal/external reviews, evaluations, and lessons learned exercises should be employed;
  • Developing national programme internal reporting schedules & templates, clarifying what level of information is needed and where, with key responsibilities assigned, and reviewing proposals, with a particular focus on checking log frames and ensuring indicators are SMART;
  • Participating in the development of tools and guidelines for data collection, collation and reporting, with a focus on establishing Output Tracking by sector, grant and base, systemically checking this data for quality, accuracy, and consistency, and providing feedback as necessary;
  • Contributing to the design of M&E methodology and child-focused indicators by the Mandera programme team, and to the promotion of child participation in M&E planning and accountability, including in the Child Rights Convention (CRC) reporting process;
  • Support the implementation of processes to review the quality of existing project data, information collection methods and the suitability of the existing data for the provision of sound baseline information;
  • Designing situation analysis, needs and baseline/end line assessments, external reviews, evaluations and documentation, and identifying resources, including technical resources, both within SC and externally;
  • Representing the principles and work of Save the Children to donors, United Nations, NGOs and INGOs, government, media and other stakeholders when required;
  • Complying with and promoting all Save the Children Global policies such as Child Safeguarding, Whistle blowing, Fraud, and Health and Safety.
  • Ensure accountability assessments are conducted and capacity built of staff to undertake accountability assessments.
  • Professionally document and proactively share information and learning with Save the Children stakeholders
  • Ensure sensitive complaints collection and handling through system development and functional at ground level
  • Ensure effective community complaints response mechanisms in collaboration with communities are developed and functional
  • The capacity of local partners is assessed and developed using HAP methodologies

    Qualifications and Experience

  • First degree in Statistics or Mathematics or relevant area
  • Minimum three years practical experience in M&E system coordination/implementation in a large international non-governmental organisation or other international relief/development body;
  • Background of implementing effective M&E systems and/or accountability mechanisms in emergency responses.
  • Demonstrable track-record in data tracking and evaluation, with the ability to support staff and partners on M&E methodology and analyze and disseminate complex information to a range of stakeholder audiences;
  • Well-developed research, analytical (qualitative and quantitative), documentation, report-writing and strategic planning skills, with particular competency in participatory research methods;
  • Practical knowledge of current thematic issues and debates in developing countries, and of the major institutional donors such as ECHO;
  • Computer literacy, particularly in Word, Excel, and PowerPoint;
  • Working knowledge of data/statistical programmes e.g. SPSS
  • Excellent planning, coordination, and reporting skills, with the ability to organise a substantial workload comprised of complex, diverse tasks and responsibilities;
  • Strong communication and interpersonal skills in English, with experience working in multicultural, multi location, values driven teams;
  • Commitment to Save the Children values

    For full job description, job application contacts and other requirements - Monitoring, Evaluation, Accountability and Learning (MEAL) Officer - Mandera

    11. Reporting Coordinator

    Reporting Coordinator - Under the supervision of the Programmes and Operations Manager, S/He will coordinate the timely submission of quality reports to donors as well as promote mechanisms for clear tracking of reports.

    Key Areas of Accountability:

  • Work with Awards team and Finance Department to review the reporting timelines for each award from with roles and responsibilities of the relevant staff for the development of reports clearly defined.
  • Ensure processes are in place to remind and trigger report preparation for field and HQ staff.
  • Provide leadership on the documentation of case studies and impact stories from both Field and HQ staff ensuring that they are of good quality and use the standardised templates.
  • Reviewing and editing all external and internal reports produced within the country office to ensure that they are quality reports.
  • Providing feedback to report writers via email or phone on general ways of improving their reporting skills and overall quality of reports.
  • Design and deliver training of report writing skills to staff and partners at both the Field and HQ level promoting a greater focus on qualitative aspects.
  • Ensure that final reports are submitted on time to the member and updated on both AMS as well as the shared drive accordingly.
  • Work with IT to promote use of shared information portals e.g. the shared drive to increase access to final documentation by all staff.
  • Maintain details of reporting format and requirements for all donors and provide the same to staff and partners during key meetings including kick off meetings.
  • Ensure the appropriate Technical Advisor(s) has reviewed the narrative and that the budget submitted correlates with the activities described in the report.
  • In liaison with the Humanitarian Coordinator and Operations team, support to ensure reports on emergencies both within and outside of SC current operating areas are clear and use correct formats.
  • Prepare a monthly Reporting Indicators Report that provides a snapshot of the state of both financial and narrative reports for deliberation at the Awards Review Meeting, Awards - Finance meetings and SMT.
  • Support Awards team in the negotiation of project commencement and conclusion, budget and payment schedule, reporting dates and requirements with donors.

    Qualifications and Experience

  • Demonstrated experience of reporting in the Save the Children's global areas: Child protection, Health, HIV/AIDs, Nutrition, Education, Food Security & Livelihoods.
  • Good reporting writing, organisational skills, time management and ability to meet deadlines and work under pressure.
  • Good negotiation, communication, decision-making and interpersonal skills, and the ability to work as part of a team.
  • Leadership skills and ability to give guidance to both co-located and remote field teams.
  • Training / experience in key donor reporting rules and regulations e.g. ECHO, EC, DFID, OFDA.
  • Ability to present complex information in a succinct and compelling manner.
  • Experience delivering targeted training on concrete skills to adult learners of varying literacy levels.
  • Understanding of donor compliance and key SC reporting procedures.
  • Ability and willingness to dramatically change work practices and hours to handle variable workflow levels.
  • Fluency in English, both verbal and written, required.
  • Willingness to travel.
  • Commitment to Save the Children values and willingness to abide by Child Safeguarding Policy.

    For full job description, job application contacts and other requirements - Reporting Coordinator

    12. Community Development Coordinator- Kenya Country

    Community Development Coordinator- Kenya Country - SCI Kenya is in the process of implementing a signature maternal and newborn health (UNH) that is expected to significantly contribute to achievement of Kenya's MDG 4 and 5 targets.

    Key Areas of Accountability:

    Support to Programme Delivery

  • Provide technical support for the implementation of the community mobilisation and participation aspect of the Signature Programme, including training, materials adaptation and monitoring of outcomes.
  • Work with the SP manager and the Health/HIV Technical Advisor for the development, management and facilitation of the SP community engagement strategy, plan of action and activities for strategic communication and promotion for social and behavioural change in support of the Signature Programme delivery.
  • Promote and influence behaviour development/change at community/individual/household levels, social mobilisation of civil society organisations and increased community participation in development programmes.
  • Propose viable recommendations/cost-effective solutions on community development strategies, approach, plans, methods and procedures in the areas of participatory engagement, social mobilisation and behaviour change and on appropriate materials and media to reach target audiences.
  • Support the field officers in identification and training of community mobilisation and participation core teams and facilitators from the community.
  • Provide support and assistance in the development, pre-testing and production of culturally relevant communication materials to ensure effective and efficient programme delivery including facilitating behavioural change where necessary.
  • Work with the SPM-Health and the Health/HIV Technical Advisor in the development of behaviour change communication (BCC) strategies and approaches related to interpersonal, small group, community mobilization and mass media interventions and translate these into action to improve demand for maternal and newborn health services and adoption of healthy behaviours

    Partnerships for social mobilisation

  • Develop partnerships with religious groups, women's groups, traditional birth attendants, health care providers, community health committees and other organised groups in the community to orient them on the programme goals and to solicit their involvement in the implementation of the programme
  • Develop close collaboration with various professional groups and non-governmental organisations implementing the community health strategy to facilitate cross organisational learning.
  • Provide effective coordination and technical support to county government counterparts and other partners in community development and communication for social change
  • Represent Save the Children in county and national fora to share good practice and ensure the achievement of advocacy and policy objectives.

    Monitoring and evaluation

  • Work with the Monitoring, Evaluation, Accountability and Learning (MEAL) team and the operations research partner for monitoring and evaluation of programme activities including preparation of monitoring reports, documents and lessons learned.
  • Supports the development and implementation of an accountability mechanism for participants in the Signature Programme.
  • Carry out regular field monitoring of programme
  • Provides technical advice to programme staff, government officials and partners to coordinate and manage the evaluative elements of community development milestone meetings, such as mid-term reviews, strategy meetings, previews and reviews and annual reviews.
  • Facilitate the dissemination of communication research findings, and ensures exchanges and sharing of experience, lessons learned, best practices, and new methods to government officials, programme staff, and other SCI partners as well as within the organisation

    Qualifications and Experience

  • Advanced university degree in the social/behavioural sciences, (Sociology, Anthropology, Psychology, Health Education) with emphasis on strategic communication planning for behaviour development, social mobilization, participatory communication, and research.
  • Minimum five years of relevant professional work experience in the development, planning and management of social development programmes with practical experience in the adaptation and application of communication planning processes to specific programmes.
  • Experience in community mobilisation and child participation within the development context. Experience working with the Kenya Community Health Strategy is an added advantage
  • Demonstrable commitment to health and development and to the right of the poorest to quality health and health services, with strong experience of health programming and advocacy activities
  • Demonstrated experience of developing effective working relationships with senior stakeholders from government agencies, international organisations, donors, NGO, academics and opinion-leaders, including successful advocacy and influencing.
  • Demonstrated effectiveness in behaviour change communication.
  • Successful use of media and other communication strategies for social development.
  • Proven experience in advocacy.
  • Strong expertise and understanding of key issues in the field of health, such as health financing, health system strengthening, the right to health and health service delivery.
  • Excellent communication skills, including fluency in written and spoken English and strong inter-personal and advisory skills


  • Has high-level communication skills', including engaging and informative formal public speaking.
  • Able to work effectively in a multi-cultural environment.
  • Sets high standards for quality and consistently achieves project goals.
  • Translates strategic direction into plans and objectives.
  • Maintains and extends an effective network of individuals within the organisation and with government and development partners
  • Negotiates effectively by exploring a range of possibilities.
  • Demonstrates and shares detailed technical knowledge and expertise.
  • Proven ability to work as a team.
  • Candidate must be willing to abide by the Save the Children Child Safeguarding Policy in all aspects of work

    For full job description, job application contacts and other requirements - Community Development Coordinator- Kenya Country

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