Dashboard Support Engineer - Kenya

Location: Nairobi, Kenya

Closing Date: 17 June

Purpose of Role:
To support the CTO in the implementation and support of the Mission Leadership Dashboard (and related technologies) across the MR global client base.


Support of existing client dashboards databases & web sites

Implementation of new client dashboards databases & web sites

Daily administration and maintenance of dashboard instances and their underlying servers

Implementation of new dashboard features, upgrades and patches

Testing of new dashboard related technologies

Understanding the MR offering and its related benefits

Understanding of the MR clients and their businesses

Deeping understanding of corporate structures, operations and finances

Acting as a technical resource for deepening internal understanding and skills

Continuously communicating and training users in the features and benefits of MR technology

Behaving with the highest level of professionalism in all client interactions

Always looking at the client perspective behind all support requests

Deeping and understanding of the client business and issues

Top Accountabilities:

  • Accountable for the quality, consistency and speed of client dashboard support and implementations; both internally to MR and to the client
  • Reporting to regional and global client account teams any support and implementation statuses and any current or potential issues; whether support related or quality of data related
  • Escalating to the CTO in a timely fashion any unresolved client or technical issues
  • Ensuring all admin and maintenance is carried out consistently
  • Communicating with the rest of the technology team the state of ongoing client support and implementations

    Qualifications and Experience Required:

  • Degree level or equivalent. A computer science degree is an advantage.
  • Finance and / or large corporate experience an advantage
  • 2 – 3 years professional IT support or development experience
  • Very strong Microsoft Office 2003 skills a must; especially Excel, Access, PowerPoint and VBA
  • A good understanding of relational databases
  • A very strong understanding of internet technologies; from usability, design, development and delivery perspectives
  • Microsoft SQL Server 2000 development and / or admin experience a plus
  • Microsoft Internet Information Server administration a plus Microsoft Visual Studio .NET experience a plus

    Personal Qualities:

  • Energetic, committed tenacious
  • A passion for quality and delivery
  • Self motivated
  • Effective team player
  • Extremely reliable
  • Strong interpersonal and communication skills

    For more information or to apply for this post, send a copy of your CV to; nnjambi[at]yahoo.com